Chapter 1 Review Questions Business Communications

BUSINESS COMMUNICATIONS—CHAPTER 1—CHAPTER REVIEW 6. | In what ways do communication skills act as a career filter? Page 2 | Your ability to communicate will make you marketable and continue to be your ticket to success regardless of the economic climate. | 7. | Do business professionals think that college graduates today are well prepared for the communication and writing tasks in the workplace? Page 2-3 | No. It is said that many college graduates failed the writing test because there isn’t enough time to teach writing skills. | 8. | What are soft skills? Page 3-4 | Essential career attributes that include the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity. | 9. | Will the time and money spent on your college education and writing training most likely pay off? Page 4-5 | Yes. College graduates make more money, suffer less unemployment, and can choose from a wider variety of career options than works without a college education. They have access to highest paying and fastest growing careers, many of which require a degree. | 10. | List seven trends in the workplace that affect business communicators. Discuss how they might affect you in your future career. Page 6-7 | 1. Heightened global competition- interaction with different cultures, developing intercultural skills including sensitivity, flexibility, patience, and tolerance. 2. Flattened management hierarchies- a frontline employee, you will have fewer managers, will be making decisions and communication them to customers, to fellow employees, and to executives 3. Innovative communication technologies- new communication technology is dramatically affecting the way workers interact. Business exchange information by using email, instant message, and text messages. Much more. You will encounter these in the workplace. 4. Renewed emphasis on ethics- a hot topic in business. Despite increased awareness, much