Chick N Gravy
I. Introduction II. Statement of the Problem
Based on the case, two problems were formulated?
1. How will defects be measured and what quality tools will be used?
2. What should Ana recommend to the manager after knowing the results?
III. Objectives
* To determine the most numbered defect and the most defective product line with the use of quality tools
* To address the solution to the manager
IV. Areas of Consideration
Chick-n-Gravy frozen dinner
A. Aesthetics
* This dimension of quality characterized the appearance, smell, and taste of the product. As the group assessed the Chick-n-Gravy frozen dinner, it showed that problems on aesthetics would be on unacceptable taste of the product and spilled or mixed products.
B. Conformance
* On this dimension, a frozen dinner firm is promising its customer to give them a quick healthy dinner that would fit their busy lifestyle. However, this was not met by the firm because their Chick-n-Gravy frozen dinner products are improperly sealed, and if frozen dinners are improperly sealed, this may cause shortening of its life and spoilage. C. Reliability
* This dimension of quality evaluates product based on its consistency of performance. As Chick-n-Gravy frozen dinners are to be evaluated by its reliability, it seems that the consistency was lost because of the problems on underfilled and missing item products.
D. Serviceability
* This dimension offers handling on customer complaints and checking on customer satisfaction. Based on the case, the firm that produces this Chick-n-Gravy frozen dinners is good on managing customer complaints because right away, after receiving complaints, the manager then ask her assistant to investigate on the complaints and recommend solution.
V. Decision Criteria
1. Relevance
The tool/s should be relevant to problem so as to address the solution with reliability.
2.
Based on the case, two problems were formulated?
1. How will defects be measured and what quality tools will be used?
2. What should Ana recommend to the manager after knowing the results?
III. Objectives
* To determine the most numbered defect and the most defective product line with the use of quality tools
* To address the solution to the manager
IV. Areas of Consideration
Chick-n-Gravy frozen dinner
A. Aesthetics
* This dimension of quality characterized the appearance, smell, and taste of the product. As the group assessed the Chick-n-Gravy frozen dinner, it showed that problems on aesthetics would be on unacceptable taste of the product and spilled or mixed products.
B. Conformance
* On this dimension, a frozen dinner firm is promising its customer to give them a quick healthy dinner that would fit their busy lifestyle. However, this was not met by the firm because their Chick-n-Gravy frozen dinner products are improperly sealed, and if frozen dinners are improperly sealed, this may cause shortening of its life and spoilage. C. Reliability
* This dimension of quality evaluates product based on its consistency of performance. As Chick-n-Gravy frozen dinners are to be evaluated by its reliability, it seems that the consistency was lost because of the problems on underfilled and missing item products.
D. Serviceability
* This dimension offers handling on customer complaints and checking on customer satisfaction. Based on the case, the firm that produces this Chick-n-Gravy frozen dinners is good on managing customer complaints because right away, after receiving complaints, the manager then ask her assistant to investigate on the complaints and recommend solution.
V. Decision Criteria
1. Relevance
The tool/s should be relevant to problem so as to address the solution with reliability.
2.