Chicken-n-gravy line : Case study
BSC 405
Case Study #2: Chick-n-Gravy Dinner Line
I. Executive summary
Ann, the assistant manager, is going to investigate customers’ complaints of the supermarket regarding the frozen dinner. The majority of complaints centered on five defects: under-filled packages, a missing label, spills/mixed items, unacceptable taste, and improperly sealed packages. She collected data from inspecting approximately 800 frozen dinners and will analyze this information.
II. Problem
There are two problems 1. How will the defects be measured and what quality tools will be used? 2. What should Ana recommend to the manager after knowing the results?
III. Objectives
· To determine the most numbered defect and the most defective product line with the use of quality tools.
· To address the solution to the manager.
IV. SWOT
Strengths
Weaknesses
Quickly handling customers’ complaints and analyze the problem.
Frozen dinner is produced to give the customers quicker healthy meal for their busy life.
Easy to focus the main problems in the production area.
Many defective products have reached customers, affect to reputation
Wasting resources such as time, money to produce a product not as expected
Problems were found only from the customers, has no information causes the problem from the manufactory, machines, facilities…
Opportunities
Threats
Gain experienced the problem and improve it
New processing method for higher quality
Product Engineers or Quality department will be trained for better performance.
Better planning and proper scheduling.
Getting more customer’s satisfaction
Other competitors would take advantages of that defect and introduce their products with higher quality.
The company might need to eliminate that product and produce a new product if the customers don’t satisfy anymore
V. Analyzing
Data can be organized in
Histograms (totals, morning/afternoon, and Line #1/Line #2)
Defect
Case Study #2: Chick-n-Gravy Dinner Line
I. Executive summary
Ann, the assistant manager, is going to investigate customers’ complaints of the supermarket regarding the frozen dinner. The majority of complaints centered on five defects: under-filled packages, a missing label, spills/mixed items, unacceptable taste, and improperly sealed packages. She collected data from inspecting approximately 800 frozen dinners and will analyze this information.
II. Problem
There are two problems 1. How will the defects be measured and what quality tools will be used? 2. What should Ana recommend to the manager after knowing the results?
III. Objectives
· To determine the most numbered defect and the most defective product line with the use of quality tools.
· To address the solution to the manager.
IV. SWOT
Strengths
Weaknesses
Quickly handling customers’ complaints and analyze the problem.
Frozen dinner is produced to give the customers quicker healthy meal for their busy life.
Easy to focus the main problems in the production area.
Many defective products have reached customers, affect to reputation
Wasting resources such as time, money to produce a product not as expected
Problems were found only from the customers, has no information causes the problem from the manufactory, machines, facilities…
Opportunities
Threats
Gain experienced the problem and improve it
New processing method for higher quality
Product Engineers or Quality department will be trained for better performance.
Better planning and proper scheduling.
Getting more customer’s satisfaction
Other competitors would take advantages of that defect and introduce their products with higher quality.
The company might need to eliminate that product and produce a new product if the customers don’t satisfy anymore
V. Analyzing
Data can be organized in
Histograms (totals, morning/afternoon, and Line #1/Line #2)
Defect