Great People Incorporated
PROBLEMS
Below are the list of problems categorized into short and long term aspects
1. People (Long Term)
Lack of relationship with the placed Executive Assistants who are working for Small business and Sole proprietorship clients.
Collaborative planning and working is missing between Great People Inc and their clients.
2. Process (Short & Long Term)
The process in place is completely outdated and more of traditional approach which doesn’t work in this fast paced environment. It would certainly result a loss of business or customers in the long run.
Lack of process knowledge and there is no SOP (Standard Operation Procedure) in place, which would have a major impact in the revenue.
Accounting has little visibility over their contractors to generate payments.
3. Technology (Long Term)
Either Great People Inc don’t have any technology in place or they are using technology which is not efficient.
The Database is outdated and doesn’t have realistic data.
Lack of leveraging or sharing technology between their clients
This plays a significant role which affects their revenue and profits.
4. Performance Measurement (Short Term & Long Term)
Great People Inc isn’t aware of KPI’s and there is no Performance Measurement tool in place.
Though there isn’t any sign or comment on dissatisfaction. It is likely to come in the future.
CAUSES
The problem mainly rose due to the customer service elements. As per the reading, the below is the list of problems
Lack of reports and reporting tools – It is clearly evident that there was no efficient reporting tool which was in place, as we can see that the Great People Inc gathers information of completed contracts.
Lack of Database – The database which is used by GPI is not current and they have call their clients every time to update such information.
Accounting and Billing – Due to the large client base, they have to make sure every time while billing their clients on dispute billing.
Lack of CRM – There is no CRM
Below are the list of problems categorized into short and long term aspects
1. People (Long Term)
Lack of relationship with the placed Executive Assistants who are working for Small business and Sole proprietorship clients.
Collaborative planning and working is missing between Great People Inc and their clients.
2. Process (Short & Long Term)
The process in place is completely outdated and more of traditional approach which doesn’t work in this fast paced environment. It would certainly result a loss of business or customers in the long run.
Lack of process knowledge and there is no SOP (Standard Operation Procedure) in place, which would have a major impact in the revenue.
Accounting has little visibility over their contractors to generate payments.
3. Technology (Long Term)
Either Great People Inc don’t have any technology in place or they are using technology which is not efficient.
The Database is outdated and doesn’t have realistic data.
Lack of leveraging or sharing technology between their clients
This plays a significant role which affects their revenue and profits.
4. Performance Measurement (Short Term & Long Term)
Great People Inc isn’t aware of KPI’s and there is no Performance Measurement tool in place.
Though there isn’t any sign or comment on dissatisfaction. It is likely to come in the future.
CAUSES
The problem mainly rose due to the customer service elements. As per the reading, the below is the list of problems
Lack of reports and reporting tools – It is clearly evident that there was no efficient reporting tool which was in place, as we can see that the Great People Inc gathers information of completed contracts.
Lack of Database – The database which is used by GPI is not current and they have call their clients every time to update such information.
Accounting and Billing – Due to the large client base, they have to make sure every time while billing their clients on dispute billing.
Lack of CRM – There is no CRM