TriCity Case Study
TriCity
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Item So What?
Idled snow-removal truck An idled truck will be costing the company money, because it is down because of a simple wiper blade that should be kept in inventory is a major problem
New system was limited to only 10 customers The case does not specify exactly how many customers there are, however, not being one of the 10 customers able to order online is a big setback since they now have to do manual ordering
New system has seven input screens for ordering Compared to the old system, which had one, this would make the ordering process take longer and become more tedious
Most personnel staff had been in the company for over 10 years Older workforce is used to the old way of doing things, and are clearly being resistant to change
Long term the new system could be advantageous The new system integrated several previously standalone systems such as; purchasing, accounts, warehousing and payroll. Integrating these systems allows for superior management control
Wiper blade stock-out problem The wiper blade stock-out was caused by a failed transmission from the fleet division of Environmental Services; therefore the reorder was never received by the warehouse. Elaine must figure out if it was human error or a glitch in the new system
Problem Statement: TriCity’s Purchasing and Supply department must find a solution to the current ordering process, to limit the amount of resistance from employees and prevent further system errors; all in order to use tax payers money to its full potential.
Analysis:
Strengths – New integrated procurement system has the potential to improve the efficiency of the entire buying process
Weaknesses – Employee resistance to change could cripple the new system and force TriCity to revert back to their old, less efficient system
Opportunities – If the new system can be properly implemented, a higher efficiency will allow TriCity to raise their customer satisfaction levels
Threats –
Size-up:
Item So What?
Idled snow-removal truck An idled truck will be costing the company money, because it is down because of a simple wiper blade that should be kept in inventory is a major problem
New system was limited to only 10 customers The case does not specify exactly how many customers there are, however, not being one of the 10 customers able to order online is a big setback since they now have to do manual ordering
New system has seven input screens for ordering Compared to the old system, which had one, this would make the ordering process take longer and become more tedious
Most personnel staff had been in the company for over 10 years Older workforce is used to the old way of doing things, and are clearly being resistant to change
Long term the new system could be advantageous The new system integrated several previously standalone systems such as; purchasing, accounts, warehousing and payroll. Integrating these systems allows for superior management control
Wiper blade stock-out problem The wiper blade stock-out was caused by a failed transmission from the fleet division of Environmental Services; therefore the reorder was never received by the warehouse. Elaine must figure out if it was human error or a glitch in the new system
Problem Statement: TriCity’s Purchasing and Supply department must find a solution to the current ordering process, to limit the amount of resistance from employees and prevent further system errors; all in order to use tax payers money to its full potential.
Analysis:
Strengths – New integrated procurement system has the potential to improve the efficiency of the entire buying process
Weaknesses – Employee resistance to change could cripple the new system and force TriCity to revert back to their old, less efficient system
Opportunities – If the new system can be properly implemented, a higher efficiency will allow TriCity to raise their customer satisfaction levels
Threats –