Chrysler Case Study
1. In 2008, Bob Nardelli delivered news that Chrysler would lay off one-fourth of its white-collar managers. Read his email- Damon Lavrinc, "Bob Nardelli to Employees: We're Cutting 25% of Remaining White-Collar Jobs" (October 24, 2008) [Available at http://www.autoblog.com/2008/10/24/bob-nardelli-to-employees-we-want-a-25-cut-of-white-collar-job/]. Explain five ways this message could be more effective. Use examples.
Guidelines for Bad News Messages
Deliver the bad news in a timely manner
Choose the right mix of channels
Sympathize with the bad news recipients and soften the blow
Provide a simple clear rationale
Explain immediate impacts
Focus on solutions and long term benefits
Show goodwill
Ask yourself the following questions:
Is the bad news delivered immediately?
Do you think it is delivered to directly? Too indirectly?
Is there a buffer?
Is there an attempt to soften the blow?
How …show more content…
These new programs will be available to a broader group than before and will feature enhanced benefits, including both cash and new-vehicle vouchers. Your management will share all the program details with you in the next few days. I hope that every eligible employee takes time to seriously consider these enhanced offerings given the current environment. In addition, it will be necessary to have involuntary separation actions at the end of December, which is why the company is also issuing a WARN act notice today.
We need to work harder and more diligently to control every expense. To that end, we are eliminating in some cases, and cutting back on all discretionary and overhead expenses. Details of this initiative will be communicated through your leadership team. As an additional cost savings measure, we also will be reducing capital expenditures, but I assure you that we are protecting all major product
Guidelines for Bad News Messages
Deliver the bad news in a timely manner
Choose the right mix of channels
Sympathize with the bad news recipients and soften the blow
Provide a simple clear rationale
Explain immediate impacts
Focus on solutions and long term benefits
Show goodwill
Ask yourself the following questions:
Is the bad news delivered immediately?
Do you think it is delivered to directly? Too indirectly?
Is there a buffer?
Is there an attempt to soften the blow?
How …show more content…
These new programs will be available to a broader group than before and will feature enhanced benefits, including both cash and new-vehicle vouchers. Your management will share all the program details with you in the next few days. I hope that every eligible employee takes time to seriously consider these enhanced offerings given the current environment. In addition, it will be necessary to have involuntary separation actions at the end of December, which is why the company is also issuing a WARN act notice today.
We need to work harder and more diligently to control every expense. To that end, we are eliminating in some cases, and cutting back on all discretionary and overhead expenses. Details of this initiative will be communicated through your leadership team. As an additional cost savings measure, we also will be reducing capital expenditures, but I assure you that we are protecting all major product