Client Interaction Strategy
Client Interaction Strategy
Monique George
LDR 535/Leading Change
August 5, 2013
Nicole Seldon - Facilitator
Client Interaction Strategy As the consultant for Kudler Fine Foods, communications with individuals on various levels of the organization is inevitable. It is vital to use the appropriate influence techniques during the process of implementing a new HRIS software system. An effective transition will require the consultant to use existing power structure to obtain buy-in from the current workforce. This essay will address several tactics that will assist the consultant with an interaction strategy to communication effectively with different members of Kudler Fine Foods. The first tactic is to identify the main players in the change initiative. Next discuss the dynamic of power and leadership in the organization. Then, describe how to leverage the existing power structure to facilitate different phases of the change initiative, and last explain the influence tactics that may be used with whom, and why.
Main Players Kudler Fine Foods is an elegant grocery store concentrating on gourmet foods in San Diego, California. Kathy Kudler opened the first store June 1998 and by 2003 two additional locations were opened. The shops are filled with the best local and imported food products and split into five departments (Kudler Fine Foods, 2011). The five divisions of Kudler Fine Foods are bakery, meat and seafood, produce, cheese and dairy, and wine. There are several individuals who are major stakeholders in the implementation of a new HRIS software system for Kudler Fine Foods. The major players are Kathy Kudler, president of the company along with the director of administration and human resources Brenda Wagner, and Harvey Stephens the director of finance and accounting. The two aforementioned department’s support staff members are major players as well. The administrative assistant, HR assistant, accounting clerks, and
Monique George
LDR 535/Leading Change
August 5, 2013
Nicole Seldon - Facilitator
Client Interaction Strategy As the consultant for Kudler Fine Foods, communications with individuals on various levels of the organization is inevitable. It is vital to use the appropriate influence techniques during the process of implementing a new HRIS software system. An effective transition will require the consultant to use existing power structure to obtain buy-in from the current workforce. This essay will address several tactics that will assist the consultant with an interaction strategy to communication effectively with different members of Kudler Fine Foods. The first tactic is to identify the main players in the change initiative. Next discuss the dynamic of power and leadership in the organization. Then, describe how to leverage the existing power structure to facilitate different phases of the change initiative, and last explain the influence tactics that may be used with whom, and why.
Main Players Kudler Fine Foods is an elegant grocery store concentrating on gourmet foods in San Diego, California. Kathy Kudler opened the first store June 1998 and by 2003 two additional locations were opened. The shops are filled with the best local and imported food products and split into five departments (Kudler Fine Foods, 2011). The five divisions of Kudler Fine Foods are bakery, meat and seafood, produce, cheese and dairy, and wine. There are several individuals who are major stakeholders in the implementation of a new HRIS software system for Kudler Fine Foods. The major players are Kathy Kudler, president of the company along with the director of administration and human resources Brenda Wagner, and Harvey Stephens the director of finance and accounting. The two aforementioned department’s support staff members are major players as well. The administrative assistant, HR assistant, accounting clerks, and
References: BusinessDictionary.com. (2013). Retrieved from http://www.businessdictionary.com/definition/organizational-structure.html Kudler Fine Foods. (2011). Retrieved from https://ecampus.phoenix.edu/secure/aapd/CIST/VOP/Business/Kudler2/internet/about.asp Putting Power To Work. (2013). Retrieved from http://www.csupomona.edu/~msharifzadeh/chapter8.html