Cma Assignment
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Job satisfaction and organizational commitment of hotel managers in Turkey
Ebru Gunlu
Tourism Management Department, Faculty of Business, Dokuz Eylul University, Buca, Turkey
Job satisfaction and commitment
693
Received 30 March 2009 Revised 13 August 2009, 23 September 2009, 12 October 2009 Accepted 12 October 2009
Mehmet Aksarayli
Econometrics Department, Faculty of Economics and Administrative Sciences, Dokuz Eylul University, Buca, Turkey, and
¨ Nilufer Sahin Percin ¸ ¸
Trade and Tourism Education Faculty, Nevsehir University, Nevsehir, Turkey
Abstract
Purpose – The aim of this paper is to identify the effects of job satisfaction on organizational commitment for managers in large-scale hotels in the Aegean region of Turkey and, in addition, to examine whether there is a significant relationship between the characteristics of the sample, organizational commitment, and job satisfaction. Design/methodology/approach – Two structured questionnaires were administered to large-scale hotel managers in the tourism industry. The survey instruments were adopted from the validated Minnesota Job Satisfaction and Organizational Commitment Questionnaire of Meyer-Allen. The data were analyzed using Statistical Package for Social Sciences version 13.0. Findings – The findings indicate that extrinsic, intrinsic, and general job satisfaction have a significant effect on normative commitment and affective commitment. In addition, the findings suggest that the dimensions of job satisfaction do not have a significant effect on continuance commitment among the managers of large-scale hotels. When the characteristics of the sample are regarded, age, income level, and education have a significant relationship with extrinsic job satisfaction whereas income level indirectly affect affective commitment. Research limitations/implications – Participants are limited to
Job satisfaction and organizational commitment of hotel managers in Turkey
Ebru Gunlu
Tourism Management Department, Faculty of Business, Dokuz Eylul University, Buca, Turkey
Job satisfaction and commitment
693
Received 30 March 2009 Revised 13 August 2009, 23 September 2009, 12 October 2009 Accepted 12 October 2009
Mehmet Aksarayli
Econometrics Department, Faculty of Economics and Administrative Sciences, Dokuz Eylul University, Buca, Turkey, and
¨ Nilufer Sahin Percin ¸ ¸
Trade and Tourism Education Faculty, Nevsehir University, Nevsehir, Turkey
Abstract
Purpose – The aim of this paper is to identify the effects of job satisfaction on organizational commitment for managers in large-scale hotels in the Aegean region of Turkey and, in addition, to examine whether there is a significant relationship between the characteristics of the sample, organizational commitment, and job satisfaction. Design/methodology/approach – Two structured questionnaires were administered to large-scale hotel managers in the tourism industry. The survey instruments were adopted from the validated Minnesota Job Satisfaction and Organizational Commitment Questionnaire of Meyer-Allen. The data were analyzed using Statistical Package for Social Sciences version 13.0. Findings – The findings indicate that extrinsic, intrinsic, and general job satisfaction have a significant effect on normative commitment and affective commitment. In addition, the findings suggest that the dimensions of job satisfaction do not have a significant effect on continuance commitment among the managers of large-scale hotels. When the characteristics of the sample are regarded, age, income level, and education have a significant relationship with extrinsic job satisfaction whereas income level indirectly affect affective commitment. Research limitations/implications – Participants are limited to