Coaching and Counselling Skills for a Manager

Coaching and Counselling Skills for Managers

Performance Problems:

• Supervisors procrastinate in coaching or counselling because they're afraid of hurting employee's feelings
• Coaching or counselling documentation is inconsistent or nonexistent because there hasn't been consistent management training conducted
• Supervisors and managers need to be more assertive in addressing performance issues
• Employee development aspect of coaching needs to be improved
• Supervisors need to fully understand the principles and benefits of progressive discipline through an effective management skills training course
• Coaching or counselling sessions end up in hurt feelings, arguments or disagreements
• Managers need to understand how to train their employees better
• Managers need to counsel emotional employees more effectively
• Supervisors need to remain in control of their emotions when counselling employees

Training Solutions:

• Improve employee performance and results through a more effective coaching and leadership training
• Enhance feedback and criticism skills that result in changed performance
• Establish organizational consistency in formal and informal disciplinary practices
• Boost the productivity and quality of individuals and teams
• Succeed with angry and emotional employees
• Improve the motivation and morale of employees
• Safely and legally discipline employees
• Make your feedback more effective in changing behaviour and performance
• Document employee performance, behaviour and attitude safely and consistently
• Establish and enforce consistent progressive discipline practices
• Choose the right words to improve understanding and reduce defensiveness in coaching or counselling
• Document verbal and written warnings consistently and safely
• Develop more powerful and effective communication skills
• Defuse angry and emotional employees more successfully
• Handle difficult and sensitive issues