Colonnade Hotel
About Colonnade Hotel and Resort
The Colonnade is a 250-room, 4-star hotel that caters to business and leisure travelers. The hotel has been open for ten years and recently went through a complete renovation. It is centrally located, close to both the major office centers and the well-known city parks and museums. The hotel has received fairly good reviews on TripAdvisor and other travel sites and has a high rate of repeat guests. In addition to the 250 rooms, the hotel has approximately 50,000 square feet of meeting space and three restaurants.
Overbooking Policies
Like most hotels, the Colonnade overbooks to protect itself against no-shows. The number of rooms the hotel overbooks depends on how many no-shows are expected each night. Management tries to predict this number with 100% accuracy, but they are not always successful, which is what happened when Mr. Ward arrived with his family.
The hotel asks guests to guarantee their reservation with a credit card. If guests with a credit card guarantee do not show up, their credit card is charged for the room. Customers are informed of this policy when they make their reservation, and it is reinforced in an email confirmation.
For more information about overbooking at hotels, you may read a recent New York Times article about the Waldorf-Astoria in New York City.
Colonnade Hotel and Resort's Walking Procedures
The following information is communicated to employees in the Colonnade handbook:
As you know, even though we take credit card guarantees, we still have some no-shows. Because of this, we will sometimes overbook the hotel. This is usually not a problem, but there are times when you may need to relocate guests to other hotels. When this happens, be sure to follow the Colonnade Hotel and Resort Walking
The Colonnade is a 250-room, 4-star hotel that caters to business and leisure travelers. The hotel has been open for ten years and recently went through a complete renovation. It is centrally located, close to both the major office centers and the well-known city parks and museums. The hotel has received fairly good reviews on TripAdvisor and other travel sites and has a high rate of repeat guests. In addition to the 250 rooms, the hotel has approximately 50,000 square feet of meeting space and three restaurants.
Overbooking Policies
Like most hotels, the Colonnade overbooks to protect itself against no-shows. The number of rooms the hotel overbooks depends on how many no-shows are expected each night. Management tries to predict this number with 100% accuracy, but they are not always successful, which is what happened when Mr. Ward arrived with his family.
The hotel asks guests to guarantee their reservation with a credit card. If guests with a credit card guarantee do not show up, their credit card is charged for the room. Customers are informed of this policy when they make their reservation, and it is reinforced in an email confirmation.
For more information about overbooking at hotels, you may read a recent New York Times article about the Waldorf-Astoria in New York City.
Colonnade Hotel and Resort's Walking Procedures
The following information is communicated to employees in the Colonnade handbook:
As you know, even though we take credit card guarantees, we still have some no-shows. Because of this, we will sometimes overbook the hotel. This is usually not a problem, but there are times when you may need to relocate guests to other hotels. When this happens, be sure to follow the Colonnade Hotel and Resort Walking