Room 208 Golub

Room 208- Golub: Originally checked into room 309 but shortly after came back to the desk complaining that it was not the same room as last year, which was (324). We did not have an alternative options because the only available room with a view was pre-assign to another guest. Due to their reaction I was forced to unassigned the previous guest and give them room 208. I called the room to check and see how they were doing, and Mrs. Golub still didn't sound too happy. Additionally, before moving them I offered to adjust $50 off their room rate, which they were not satisfied with. I got them into a better room so the $50 was not adjusted off.

Room 608- Porges: We are storing ice-pops in the kitchen freezer for this guest. Claim ticket number is 824.
We tried to explain to him that we just needed an approved method of payment to get him checked in. He asked how much we were trying to authorized and he was told the full amount for room, tax and incidentals. He became frustrated, saying that we were taking extra money away from his card and that he needed to go to his room and figure things out before being able to proved an approved payment. Audit, if you could please send up and request for him to stop by the desk , just as a reminder. Update: Mr. Katz stopped by with an approved method of payment.

Room 429- Najibi: Informed us that their fridge was not working properly. Unfortunately we did not have anyone on staff who could take a look for I told them we can resolve the issue in the morning. We are holding some leftover sushi in the back office fridge for them. I don't have Hotel Hero installed on the new desktop so no ticket created.

Room 627- Horwich: Experiencing AC issues. Mrs. Horwich, said the unit was not cooling and they would like someone to take a look at it in the