Communicate with and Complete Records for Individuals.
Communicate with and complete records for individuals.
When I started working with Miss R I read her care plan with great attention to her hearing/vision/communication issues, because misunderstanding between carer and client could potentially lead to poor care standards. It stated that Miss R has good communication skills, her hearing isn’t impaired and her distant vision is good too, however she does use reading glasses.
I try to constantly improve my communication skills through various trainings, tests and exams. It is important to communicate effectively, especially with the elderly, because they can be easily confused and in many cases they won’t ask for help. So I use all my knowledge and skills all the time when I communicate with Miss R. Also when I started working with Miss R, we had a chat regarding her preferences in communication when she said that she doesn’t like noise and be called Jeanie (it is her Human Right to have a choice). So I have taken this information on board and also ask our nurse-manager (she keeps all personal care plans securely according to Data Protection Act) if this information recorded in her care plan. We checked and added few important detail.
When I communicate with Miss R I always maintain eye contact, when she is sitting I go down on my knees to have my eyes at the same level as hers. I keep appropriate distance when communicating with her and don’t talk on the go. I always pay attention to what she says, giving her time to finish her point, sometime she could ask “what did you say?” then I will repeat the sentence simplifying it without raising my voice. If at any point I don’t understand what she says I ask her “what do you mean?” and she would happily explain it to me, if she uses local dialect then I ask her neighbour or relatives for help (they visit Miss R regularly). Also when I explain something to Miss R, I make pauses and ask if she understands what I am saying. I continue only if I am sure that she
When I started working with Miss R I read her care plan with great attention to her hearing/vision/communication issues, because misunderstanding between carer and client could potentially lead to poor care standards. It stated that Miss R has good communication skills, her hearing isn’t impaired and her distant vision is good too, however she does use reading glasses.
I try to constantly improve my communication skills through various trainings, tests and exams. It is important to communicate effectively, especially with the elderly, because they can be easily confused and in many cases they won’t ask for help. So I use all my knowledge and skills all the time when I communicate with Miss R. Also when I started working with Miss R, we had a chat regarding her preferences in communication when she said that she doesn’t like noise and be called Jeanie (it is her Human Right to have a choice). So I have taken this information on board and also ask our nurse-manager (she keeps all personal care plans securely according to Data Protection Act) if this information recorded in her care plan. We checked and added few important detail.
When I communicate with Miss R I always maintain eye contact, when she is sitting I go down on my knees to have my eyes at the same level as hers. I keep appropriate distance when communicating with her and don’t talk on the go. I always pay attention to what she says, giving her time to finish her point, sometime she could ask “what did you say?” then I will repeat the sentence simplifying it without raising my voice. If at any point I don’t understand what she says I ask her “what do you mean?” and she would happily explain it to me, if she uses local dialect then I ask her neighbour or relatives for help (they visit Miss R regularly). Also when I explain something to Miss R, I make pauses and ask if she understands what I am saying. I continue only if I am sure that she