communication
35884_CH02_053_098.qxd 4/10/06 4:36 PM Page 53
© Jones and Bartlett Publishers. NOT FOR SALE OR DISTRIBUTION
Two
Chapter Two
Therapeutic
Communication Techniques
LEARNING OBJECTIVES
Upon completion of this chapter, the reader should be able to:
•
Discuss therapeutic communication techniques
•
Analyze barriers that compromise active listening
•
Review the impact of culture on nurse–client relationships
•
Describe negotiation and conflict management
•
Contrast assertive, passive, and aggressive communication skills •
Discuss appropriate use of self-disclosure
•
Appraise therapeutic communication techniques across the life span
s
53
s
35884_CH02_053_098.qxd 4/10/06 4:36 PM Page 54
© Jones and Bartlett Publishers. NOT FOR SALE OR DISTRIBUTION
54
s
CHAPTER 2
THERAPEUTIC COMMUNICATION TECHNIQUES
KEY TERMS
Active listening—An active, selective attentiveness and interactive process that involves all senses, comprehension, and mindfulness to assess verbal and nonverbal communication. Assertiveness—In communication, this is the process of clearly and confidently expressing one’s opinions, needs, wishes, and desires without purposely infringing on the rights of others.
Clarification—A useful technique that helps the nurse validate verbal and nonverbal communication to determine its accuracy.
Conflict—An interpersonal and/or mental struggle arising from opposing demands or impulses. It has the propensity to generate strong feelings, discord, and disagreement.
Conflict resolution—The ability to use assertive communication skills to generate options to effectively resolve disagreements, stress, and turmoil.
Confrontation—A therapeutic technique used to point out incongruence between what is said and one’s behavior.
Focusing—Clarifying or validating a perception or understanding of a specific aspect of communication.
Humor—Refers to being amusing, funny, or comical to express
© Jones and Bartlett Publishers. NOT FOR SALE OR DISTRIBUTION
Two
Chapter Two
Therapeutic
Communication Techniques
LEARNING OBJECTIVES
Upon completion of this chapter, the reader should be able to:
•
Discuss therapeutic communication techniques
•
Analyze barriers that compromise active listening
•
Review the impact of culture on nurse–client relationships
•
Describe negotiation and conflict management
•
Contrast assertive, passive, and aggressive communication skills •
Discuss appropriate use of self-disclosure
•
Appraise therapeutic communication techniques across the life span
s
53
s
35884_CH02_053_098.qxd 4/10/06 4:36 PM Page 54
© Jones and Bartlett Publishers. NOT FOR SALE OR DISTRIBUTION
54
s
CHAPTER 2
THERAPEUTIC COMMUNICATION TECHNIQUES
KEY TERMS
Active listening—An active, selective attentiveness and interactive process that involves all senses, comprehension, and mindfulness to assess verbal and nonverbal communication. Assertiveness—In communication, this is the process of clearly and confidently expressing one’s opinions, needs, wishes, and desires without purposely infringing on the rights of others.
Clarification—A useful technique that helps the nurse validate verbal and nonverbal communication to determine its accuracy.
Conflict—An interpersonal and/or mental struggle arising from opposing demands or impulses. It has the propensity to generate strong feelings, discord, and disagreement.
Conflict resolution—The ability to use assertive communication skills to generate options to effectively resolve disagreements, stress, and turmoil.
Confrontation—A therapeutic technique used to point out incongruence between what is said and one’s behavior.
Focusing—Clarifying or validating a perception or understanding of a specific aspect of communication.
Humor—Refers to being amusing, funny, or comical to express