communication
Unit 001 1.1 Identify different reasons why people communicate 1.2 Explain how effective communication affects all aspects of own work 1.3 Explain why it is important to observe an individual’s reactions when communicating with them 2.1 Find out an individual’s communication and language needs, wishes and preferences 3.1 Identify barriers to communication 3.4 Identify sources of information and support or services to enable more effective communication 4.1 Explain the term ‘confidentiality’ 4.3 Describe situations where information normally considered to be confidential might need to be passed on 4.4 Explain how and when to seek advice about confidentiality
Unit 009 1.1 Outline the health and safety policies and procedures of the work setting 1.2 Identify the lines of responsibility and reporting for health and safety in the work setting 1.2 Explain what risk assessment is and how this is managed in the work setting 2.1 Explain why a safe but challenging environment is important for children and young people 2.2 Identify the differences between risk and hazard 2.3 Identify potential hazards to the health, safety and security of children or young people in the work setting 3.1 Identify non medical incidents and emergencies that may occur in the work setting 3.2 Outline the actions to take in response to the following situations:
• fires
• security incidents
• emergency incidents 4.1 Identify the signs and symptoms which may indicate that a child or young person is injured or unwell 4.2 Identify circumstances when children or young people may need urgent medical attention 4.3 Outline own role and responsibilities in the event of a child or young person requiring urgent medical attention
5.1 Describe the reporting procedures for accidents, incidents, emergencies and illnesses 5.2 Complete work place documentation for recording accidents, incidents, emergencies
and
Unit 009 1.1 Outline the health and safety policies and procedures of the work setting 1.2 Identify the lines of responsibility and reporting for health and safety in the work setting 1.2 Explain what risk assessment is and how this is managed in the work setting 2.1 Explain why a safe but challenging environment is important for children and young people 2.2 Identify the differences between risk and hazard 2.3 Identify potential hazards to the health, safety and security of children or young people in the work setting 3.1 Identify non medical incidents and emergencies that may occur in the work setting 3.2 Outline the actions to take in response to the following situations:
• fires
• security incidents
• emergency incidents 4.1 Identify the signs and symptoms which may indicate that a child or young person is injured or unwell 4.2 Identify circumstances when children or young people may need urgent medical attention 4.3 Outline own role and responsibilities in the event of a child or young person requiring urgent medical attention
5.1 Describe the reporting procedures for accidents, incidents, emergencies and illnesses 5.2 Complete work place documentation for recording accidents, incidents, emergencies
and