Communication
Unit 1: A1 P1: Communication information and skills. * Explain the role of effective communication and interpersonal interaction in health and social care context:
One to One: One to one communication is when two people have a conversation and they both listen to each other and take in turns to talk. You could use this in health and social care when you talk to your GP and you both ask questions and listen to each other. You use this in health and social care because you can have more of an in-depth conversation and you can concentrate on your client more than if there were others around you.
Groups: Group communication refers to communication between 3 or more people. Small group communication includes numbers from 3 to about 20 people, and large group communication includes numbers larger than that e.g. a lecture hall of 300 students. Group discussion is when people are discussing views and opinions, it only works well if the group members want to be involved and take part. This can be health and social care related when you have staff meetings; all the teachers get together and discuss their views on what they could do in the next week, the role of groups is to share information and it can also help people support each other e.g. if they went to an AA group.
Informal: You often use informal communication when you know people well such as friends or family. Some family members or friends use words that only your friends and family would understand i.e. slang. Groups of people might have their own way of speaking, such as people from different countries and different cultures would speak in a way we would not understand. Informal Communication is the opposite of formal communication. It is usually used when in face to face conversation with a friend or relative, the information that is being transmitted is often less detailed than it would be if you were in a formal situation. Informal communication is also used in e-mail, texts, and telephone
One to One: One to one communication is when two people have a conversation and they both listen to each other and take in turns to talk. You could use this in health and social care when you talk to your GP and you both ask questions and listen to each other. You use this in health and social care because you can have more of an in-depth conversation and you can concentrate on your client more than if there were others around you.
Groups: Group communication refers to communication between 3 or more people. Small group communication includes numbers from 3 to about 20 people, and large group communication includes numbers larger than that e.g. a lecture hall of 300 students. Group discussion is when people are discussing views and opinions, it only works well if the group members want to be involved and take part. This can be health and social care related when you have staff meetings; all the teachers get together and discuss their views on what they could do in the next week, the role of groups is to share information and it can also help people support each other e.g. if they went to an AA group.
Informal: You often use informal communication when you know people well such as friends or family. Some family members or friends use words that only your friends and family would understand i.e. slang. Groups of people might have their own way of speaking, such as people from different countries and different cultures would speak in a way we would not understand. Informal Communication is the opposite of formal communication. It is usually used when in face to face conversation with a friend or relative, the information that is being transmitted is often less detailed than it would be if you were in a formal situation. Informal communication is also used in e-mail, texts, and telephone