Communication Cycle Essay
Assessment
ICAICT202A Work and communicate effectively in an IT environment
Assessment
ICAICT202A Work and communicate effectively in an IT environment
Table of Contents
Assessment Task 1 3
Assessment Task 2 5 Part 1 5 Part 2 – Questioning and active listening techniques 6
Assessment Task 3 7 Required documents and equipment 7
Assessment Task 1
1. Define the term ‘communication cycle’.
The communication cycle comprises of:
* sender * receiver * message * feedback
2. List the main responsibilities in managing IT resources within an organisation.
* Maintenance * Licensing * Tracking physical location * Appropriateness * Currency
3. Briefly explain why communication is an essential part of information technology.
The success of an endeavour hinges on the ability to communicate effectively in today's fast paced life, everyone is asked to do more with less. In such a scenario effective communication holds the key. http://www.publishyourarticles.org/knowledge-hub/articles/communication-skills.html 4. List two evolving IT technologies. Also provide your source of information. 1. Cloud Computing
A model for delivering information technology services in which resources are retrieved from the internet through web-based tools and applications, rather than a direct connection to a server. http://www.telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/ 2. VDI (virtualized desktop infrastructure)
Virtual Desktop Infrastructure (VDI) is an alternative delivery model that allows users to access secure and centrally-managed desktops running in the datacenter. http://www.microsoft.com/en-au/windows/enterprise/products-and-technologies/virtualization/vdi.aspx 3. Define the term “outsourcing” and list two reasons why an organisation might have reasons for outsourcing. IT outsourcing is the practice of seeking resources -- or subcontracting
ICAICT202A Work and communicate effectively in an IT environment
Assessment
ICAICT202A Work and communicate effectively in an IT environment
Table of Contents
Assessment Task 1 3
Assessment Task 2 5 Part 1 5 Part 2 – Questioning and active listening techniques 6
Assessment Task 3 7 Required documents and equipment 7
Assessment Task 1
1. Define the term ‘communication cycle’.
The communication cycle comprises of:
* sender * receiver * message * feedback
2. List the main responsibilities in managing IT resources within an organisation.
* Maintenance * Licensing * Tracking physical location * Appropriateness * Currency
3. Briefly explain why communication is an essential part of information technology.
The success of an endeavour hinges on the ability to communicate effectively in today's fast paced life, everyone is asked to do more with less. In such a scenario effective communication holds the key. http://www.publishyourarticles.org/knowledge-hub/articles/communication-skills.html 4. List two evolving IT technologies. Also provide your source of information. 1. Cloud Computing
A model for delivering information technology services in which resources are retrieved from the internet through web-based tools and applications, rather than a direct connection to a server. http://www.telstra.com.au/business-enterprise/enterprise-solutions/cloud-services/ 2. VDI (virtualized desktop infrastructure)
Virtual Desktop Infrastructure (VDI) is an alternative delivery model that allows users to access secure and centrally-managed desktops running in the datacenter. http://www.microsoft.com/en-au/windows/enterprise/products-and-technologies/virtualization/vdi.aspx 3. Define the term “outsourcing” and list two reasons why an organisation might have reasons for outsourcing. IT outsourcing is the practice of seeking resources -- or subcontracting