NVQ Level 3
Unit 301
Principles of communication in adult social care settings.
1.1 : People communicate to either say or tell you they want or need something, they also communicate to tell you how they feel. Some will use sign language or picture to communicate.
1.2 : By observing an individual you can tell if they are happy, sad, worried or unwell. Body language is a very important way to communicate when an individual cannot express himself or herself using word.
2.1: Everyone has a slightly different style of communicating this is one of the things that make every individual unique.
As we know communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others.
In a way it is our job to ensure that we find ways of communicating language needs, preferences can be quite wide ranging, someone may require an interpreter or signer or someone else may need communication to take place in a quite environment and at a slower pace as some may require pictures to communicate.
2.2: When prompting effective communication it is very important to keep an eye to eye contact and also speak slowly and clearly so the individual understand exactly when one is trying to say, some of the factors to consider would be using picture communication to communicate feeling, wants, needs and choices, but most of all is to allow an individual to respond before responding to them.
2.3: Range of communication and Styles methods are
None verbal communication – Not using word.
Body language communication – Communication via movement, eye contact.
Facial expression – Feeling expressed by the face gesture.
Pitch of voice – Low or high tone. Low tone can be referred, as being calm as high can be considered as very disturbing.
Styles:
Assertive – Standing firm about your point of view.
3.1: Individual from different backgrounds may use communication to
Principles of communication in adult social care settings.
1.1 : People communicate to either say or tell you they want or need something, they also communicate to tell you how they feel. Some will use sign language or picture to communicate.
1.2 : By observing an individual you can tell if they are happy, sad, worried or unwell. Body language is a very important way to communicate when an individual cannot express himself or herself using word.
2.1: Everyone has a slightly different style of communicating this is one of the things that make every individual unique.
As we know communication is a two-way process and effective communication requires everyone involved to be able to express their own thoughts and messages and to understand the communication of others.
In a way it is our job to ensure that we find ways of communicating language needs, preferences can be quite wide ranging, someone may require an interpreter or signer or someone else may need communication to take place in a quite environment and at a slower pace as some may require pictures to communicate.
2.2: When prompting effective communication it is very important to keep an eye to eye contact and also speak slowly and clearly so the individual understand exactly when one is trying to say, some of the factors to consider would be using picture communication to communicate feeling, wants, needs and choices, but most of all is to allow an individual to respond before responding to them.
2.3: Range of communication and Styles methods are
None verbal communication – Not using word.
Body language communication – Communication via movement, eye contact.
Facial expression – Feeling expressed by the face gesture.
Pitch of voice – Low or high tone. Low tone can be referred, as being calm as high can be considered as very disturbing.
Styles:
Assertive – Standing firm about your point of view.
3.1: Individual from different backgrounds may use communication to