Communication Structure for an Organization
Communication Structure for an Organization
Paul Cody
COM425: Communication in Organizations
Prof. Demetra Blacknell
September 10, 2012
?
Human communication is the lifeblood of any organization. The interactive social process of communication is what enables organizational participants to elicit cooperation from others (Kreps, 2011). There are several different concepts that are important to an organizations communication structure. The concepts to be discussed in this paper are active listening, verbal and nonverbal communication, conflict resolution, leadership strategies, and relationship development. I feel these are some of the most important concepts in organizational communication. Active listening is one of the key concepts to successful communication. Active listening is a person’s willingness and ability to hear and understand (Hoppe, 2006). Six skills make up active listening: paying attention, holding judgment, reflecting, clarifying, summarizing, and sharing. One important aspect of paying attention is being quiet. Many times we want to answer a question before it is done being asked. We have to put ourselves in the mind-set of wanting to listen and hear a point of view other than our own. Along those lines is the skill of holding judgment, or also know as, having an open mind. Good listeners with strong view need to hold criticism and judgment. Putting yourself in the other person’s shoes can help with this aspect as well as practicing patience. Listening and then being able to recap what a person has said is reflecting. This is good for clearing up any misunderstanding of what was said prior to giving a response. Assuming that you understood exactly what a person has said can be as big mistake. When you paraphrase what someone has said to you it shows that you are actually listening and it gives them a chance to clear up any misunderstandings. Identifying a persons’ emotion behind their message shows that you
Paul Cody
COM425: Communication in Organizations
Prof. Demetra Blacknell
September 10, 2012
?
Human communication is the lifeblood of any organization. The interactive social process of communication is what enables organizational participants to elicit cooperation from others (Kreps, 2011). There are several different concepts that are important to an organizations communication structure. The concepts to be discussed in this paper are active listening, verbal and nonverbal communication, conflict resolution, leadership strategies, and relationship development. I feel these are some of the most important concepts in organizational communication. Active listening is one of the key concepts to successful communication. Active listening is a person’s willingness and ability to hear and understand (Hoppe, 2006). Six skills make up active listening: paying attention, holding judgment, reflecting, clarifying, summarizing, and sharing. One important aspect of paying attention is being quiet. Many times we want to answer a question before it is done being asked. We have to put ourselves in the mind-set of wanting to listen and hear a point of view other than our own. Along those lines is the skill of holding judgment, or also know as, having an open mind. Good listeners with strong view need to hold criticism and judgment. Putting yourself in the other person’s shoes can help with this aspect as well as practicing patience. Listening and then being able to recap what a person has said is reflecting. This is good for clearing up any misunderstanding of what was said prior to giving a response. Assuming that you understood exactly what a person has said can be as big mistake. When you paraphrase what someone has said to you it shows that you are actually listening and it gives them a chance to clear up any misunderstandings. Identifying a persons’ emotion behind their message shows that you
References: Hoppe, M. (2006). Active Listening: Improve Your Ability to Listen and Lead. Greensboro, NC: Center for Creative Leadership. Retrieved from http://site.ebrary.com/lib/ashford/docDetail.action?docID=10193835&p00=active%20listening Kreps, G. L. (2011). Communication in Organizations. San Diego, CA: Bridgepoint Education, Inc. Retrieved from https://content.ashford.edu/books/AUCOM425.11.1 Mourdoukoutas, P. (2006). Business Strategy in a Semiglobal Economy. Armonk, NY: M. E. Sharpe, Inc. Retrieved from http://site.ebrary.com/lib/ashford/docDetail.action?docID=10178071&p00=communication%20structure Rayuda, C. S. (2010). Communication. Mumbai, IND: Himalaya Publishing House. Retrieved from http://site.ebrary.com/lib/ashford/docDetail.action?docID=10415588&p00=communication%20structure Riva, G., Anguera, M., & Wiederhold, B. (2006). From Communication to Presence. Amsterdam, NLD: IOS Press. Retrieved from http://site.ebrary.com/lib/ashford/docDetail.action?docID=10152489&p00=communication%20structure