Most organizations want to blame turnover on wages and benefits, they actually do not play a big role in why people leave their jobs. The overwhelming majority of people who leave any company are because of the way they are treated every day. The cost of hiring new employees is six times greater than retaining the old employees. These costs not only include monetary cost but time and resources are wasted as well. The factors which includes in these are as follows:
• Advertising
• Time for interviewing
• Pre-employment assessments
• Contract signing
Moreover, the costs involved in training of new employees, who replace the ones who leave include:
• Training materials
• Technology
• Employee benefit set up
• Time for trainers
For this research paper we have chosen the service sectors to clearly understand the factors behind the employee’s turnover. In service sectors we have targeted the telecom sector. For better comparative study we have point it out one private and one public telecom sectors. The two companies are Mobilink and Ufone. Mobilink is a subsidiary of Orascom telecom. Mobilink first launched its services in Lahore in August of 1994. Since then the network has grown. On the other hand Ufone is 100% owned subsidiary of PTCL was established to