Business
Partner Oriented
Mission
HR Expert
Knows HR Principles
Strategic Planner
Customer Oriented
Systems Innovator
Applies Business Procedures
Understands Team Behavior
Manages Resources
Change Agent
Uses HR Tools
Manages Change
Consults
Leader
Analyzes
Ethical Takes Risks
Uses Coalition Skills
Ethical
Decisive
Develops Staff
Creates Trust
NAPA
Influences Others
Advocate
Values Diversity
Resolves Conflict
Communicates Well
Respects Others
International Personnel Management Association
HR COMPETENCY MODEL
Relationship of HR roles in the model
Leader
Business
Partner
Change
Agent
HR Expert
*IPMA Model provided by Patrick A. Parsons, SPHR
Appendix C
Role
STRATEGIC
PARTNER
OPM Personnel Resources and Development Center
HUMAN RESOURCES COMPETENCY MODEL
Demonstrates
Competency
LEADER
EMPLOYEE
CHAMPION
TECHNICAL
EXPERT
CHANGE
CONSULTANT
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Organizational Awareness
Problem Solving
Customer Service
Stress Tolerance
Oral Communication
Activity
Decision Making
Planning & Evaluation
Conflict Management
Self-Management
Self-Esteem
Oral Communication
Flexibility
Teaching Others
Learning
Interpersonal Skills
Oral Communication
Technical Competence
Legal, Government, &
Jurisprudence
Personnel & Human Resources
Information Management
Arithmetic*
Mathematical Reasoning*
Customer Service
Writing
Reading
Memory
Attention to Detail
Oral Communication
Teamwork
Reasoning
Influencing/Negotiating
Integrity/Honesty
Creative Thinking
Oral Communication
Stress Tolerance
Understanding of public service environment
Knowledge of agency’s mission
Knowledge of organizational development principles
Understanding on client’s organizational culture
Knowledge of business system thinking
Understanding of