Conflict Management
CONFLICT MANAGEMENT 1) Introduction 2) Types of Conflict 3) Stages of Conflict 4) Main Reasons of Conflict 5) Types of Managerial Actions That Cause Workplace Conflicts 6) Conflict Management Techniques 7) Factors Can Affect Conflict Modes 8) Key Managerial Actions and Structures to Manage Conflicts 9) Conclusion 10) Sources
Conflict Management Introduction
Conflict is a fact of our daily lives and it is inevitable. People often think that conflict means wars and violence. But conflict exists at all levels of society in many situations. That’s why it’s hard to give a single definition of conflict.
There are several definitions of conflict but the best definitions are;
a) There should be two or more people or groups, they should have different ideas, goals or interest and they interact with each other in some way.
b) It is a process which one group or person perceives that the other group or person negatively affect its interests.
It occurs in compatibility, disagreement within or between social groups or persons. In other words conflict happens when two or more people or groups have different ideas, actions, goals, values, interests or needs.
We also see the conflict in both companies and organizations. It’s a common phenomenon in workplace. Managers invest time and energy into the different types and levels of conflict and their management.
There are two approaches towards conflicts, traditional approach and contemporary approach. Managers of the traditional approach tried to eliminate or avoid all conflict, however, the contemporary approach advises to managers to use the conflict in order to enhance the learning, productivity and group performances in their organizations.
It’s called conflict management.
People deal with conflicts in different ways according to their gender, status, importance of the conflicts, with their different levels of abilities to communicate, if the conflict is personal
Conflict Management Introduction
Conflict is a fact of our daily lives and it is inevitable. People often think that conflict means wars and violence. But conflict exists at all levels of society in many situations. That’s why it’s hard to give a single definition of conflict.
There are several definitions of conflict but the best definitions are;
a) There should be two or more people or groups, they should have different ideas, goals or interest and they interact with each other in some way.
b) It is a process which one group or person perceives that the other group or person negatively affect its interests.
It occurs in compatibility, disagreement within or between social groups or persons. In other words conflict happens when two or more people or groups have different ideas, actions, goals, values, interests or needs.
We also see the conflict in both companies and organizations. It’s a common phenomenon in workplace. Managers invest time and energy into the different types and levels of conflict and their management.
There are two approaches towards conflicts, traditional approach and contemporary approach. Managers of the traditional approach tried to eliminate or avoid all conflict, however, the contemporary approach advises to managers to use the conflict in order to enhance the learning, productivity and group performances in their organizations.
It’s called conflict management.
People deal with conflicts in different ways according to their gender, status, importance of the conflicts, with their different levels of abilities to communicate, if the conflict is personal
References: ; www.marmara.edu.tr www.pegema.net managementhelp.org www.foundationcoalition.org www.pitt.edu en.wikipedia.org/wiki/Conflict management www.wileyonlinelibrary.com