Consumerism In Healthcare

In an era of consumerism, healthcare organizations have become increasingly concerned regarding the patient experience and the provision of patient-centered care. The trend to publicly report healthcare organizations clinical and patient satisfaction outcome data, allows consumers to compare organizations and influences healthcare choices. For healthcare organizations, providing patient-centered care becomes the utmost importance. Patient-centered care improves the patient’s perception of care, improves clinical outcomes, and in turn improves the organizations financial performance (Rathert, Wyrwich, & Boren, 2013).