3200 World Way Phone: (808) 420-1728
Los Angeles, CA 90321 Website: unitedairlines.com
Barbara Roberts
587 W. Florence Avenue
New York, NY 10012 May 17, 2016
Dear Ms. Roberts,
Thank you for choosing United Airlines as your destination airfare to Los Angeles. We hope your flight was a pleasurable experience. Flights from JFK to LAX can be costly and United Airlines strives to offer you to the lowest price.
To maintain our low prices, passengers are charged for checked baggage exceeding a certain weight limit depending on the aircraft. Your boarding pass includes complimentary baggage for items under the weight limit. Since capacity must be used efficiently, the amount of complimentary baggage varies from