Crucial Conversations In 'Learn To Look'

Crucial Conversations #2 In “Learn to Look,” the author gave tips on how to communicate better when conversations become crucial. When conversations become heated, it is important for people to pay attention to content and condition of the conversation, which are the topic under discussion and the response from people. By doing this, “you can respond quickly. The sooner you notice you’re not in dialogue, the easier it is to get back and the lower the costs” (Patterson et al., 2012). People need to be aware of what they are doing and the response they are getting from others to communicate more effectively. The author also stated that it is important to be aware when people starts to feel unsafe. When people feel safe, they can communicate