Mgt 311 Week 3 Communication Analysis

Week Three Assignment Good communication is important to maintain a healthy relationship with family, friends, and partner. Miscommunication can lead to a fights, separation (divorce), and conflict with other people. For example, my father called me today and he stated that my brother Paul did not put the DVD inside the case when he returned it. I asked him what happened, and then he told me that when he woke up he saw the DVD inside the DVD player but the case was gone. He was so upset thinking that my brother probably return the case without the DVD inside. When I called my brother he said that it was not the same DVD and tried to explain that to our father but he was not listening to him. My father yelled and interrupted him the whole time. Also, he said that my father started to talk about other issues and problems. It seemed that he misunderstood and got upset. My brother said he just hung up the phone and did not want to talk to my father. I called my father again and explained to him that he just misunderstands. He was upset and yelling. However, when I talked to him, I used words that he can understand. I was also calmed and careful. It seemed that my father was a poor listener and my brother used exit response. My brother
Also, a person needs to speak up because if the other person did not clearly understand what you need then, it can lead to a misunderstanding. In addition, keep the message clear as much as possible and get his or her attention. Listen to what he or she has to say without interruption and understand the body language. Understanding body language can build a better ways to approach others and avoid interpersonal conflict. Interpersonal conflict happens when a person or group of people get in the ways with another person’s effort for achieving a goal (Woods, 2016, p.