Cultural Critical Incident

Cultural Critical Incident

Experiences of Foreigners in Germany

Jeanina Hass Janine Noack

Agenda 1. 2. 3. 4. 5. 6. 7. 8. 9.

What is a critical incident? Stages of culture shock Cultural Iceberg Methodology of the project Structure of interview Interviewed people are from... Questionnaire results What about you? Advices to deal with the impact of culture shock 2 Janine Noack & Jeanina Hass Communication and Interaction on the Job

10. Summary

1. What is a critical incident? Ê A critical incident is a significant situation or event that is

mostly felt as a negative experience in a host culture. sum, the critical incidents will be a culture shock.

Ê It is crucial for your culture shock experience, because in Ê That’s why they significantly contribute to one’s

understanding of some cultural differences and the impact of culture on human behaviour and cognition. areas, e.g. punctuality, cleanliness or in our focus “HELPFULNESS” 3

Ê Critical incidents can occur in various situations or cultural

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Janine Noack & Jeanina Hass Communication and Interaction on the Job

2. Stages of culture shock In a nutshell: “The