Culture In Patient-Provider Interaction

Group Paper Analysis: Group #3
The Effects of Culture in Patient-Provider Interaction and Means for Dealing With It
Shawn Burke, Shin-Hyung Lee, Siamak Mahdavi, Thuan Nguyen, Brittany Oswald, Teasha Walters

As a culturally diverse country discrepancies in health care have been documented and continue to serve as a threat to satisfactory patient care. Data has shown that minority groups suffer more greatly from cardiovascular disease, diabetes, and cancer, amid other ailments. In 1998, the Health Resource and Services Administration Health Disparities Collaboratives was designed to provide proper care and treatment for citizens that are uninsured and/or medically vulnerable, such as certain racial groups. This organization is
According to Betancourt et al (2003), in a culturally competent health care system, the significance of culture and implementation of services to properly meet culturally necessity needs are integrated within and focuses on the health beliefs for different cultures and specific treatment for different patient populations. In order to function properly as a culturally competent health care system, specific requirements are mandated. The health care system needs a diverse staff reflective of the community surrounding the institution, translators to communicate with patients, specific training for health care providers, and valuable signs and information available in different languages (Betancourt et al. 2003, Anderson et al. 2003). Implementation of a culturally competent health care system increases the potential for improving patient care and efficacy and helps to eliminate health care disparities among culturally diverse
Many foreigners face difficulties when they are faced with seeking medical attention mainly due to only having limited vocabulary skills as well as not being familiar with medical terms commonly used in the United States. These main cultural differences lead to many people having great difficulty when trying to communicate their symptoms to a medical professional. It is comprehensible that health care providers have a hard time giving a diagnosis if a patient cannot correctly describe their symptoms. However, this can be improved by respecting cultural values such as courtesy, empathy, and harmony. According to the study “Patient satisfaction in Japan” written by Elluch, the author states that health care providers should emphasize cultural values such as courtesy, empathy and harmony to improve foreign patient satisfaction when delivering medical services. This is because satisfied customers are an important asset for the healthcare provider as satisfied customers tend to reuse the service and recommend it to their families and friends. In order to reduce the threats which are the discrepancies in health care, respecting and considering cultural values and differences will be useful to improve patient-provider interactions among various races. Moreover,by emphasizing those cultural values it will help to maintain long-term relationships between patient and