customer satifaction
Customer Satisfaction
ENG315
08/17/2014
Table of Contents
Executive Summary ………………………………………………………………………………3
Introduction ……………………………………………………………………………………….3
Problem Statement.………………………………………………………………………………..3
Terminology ………………………………………………………………………………………3
Major Section of the Report ………………………………………………………………………3
Scope and limitation of the research ……………………………………………………………...3
Overview of Alternatives …………………………………………………………………………4
Criteria ……………………………………………………………………………………………4
Methods.…………………………………………………………………………………………..4
Evaluation of alternatives ………………………………………………………………………...4
Alternatives analyzed ……………………………………………………………………….........5
Finding and analysis ………………………………………………………………………...........5
Recommendation ………………………………………………………………………................6
Addenda ………………………………………………………………………..............................7
Executive Summery
This report summarizes how Farm Fresh diner’s SMG score has decreased. What will be the next step in order to increase the SMG score? Alternative 1 would be increase labor force. Hire more supporting staff so food can come out on time, more cleanings get done, server can be more attentive with an extra help. Alternative 2 is coaching the current employees with what they are lacking. Have training classes so educate employees about menu so they know what they are selling. Also have contests within employees and give out incentives. Criteria’s are service, cost, food delivery, store cleanliness and time tracking. Report shows the evaluation of alternatives to dig deeper to make right decision. After analyzing the facts alternative 2 is recommended. Alternative 2 is affordable and time consuming.
Justification Report: Customer Satisfaction
Introduction
• Problem Statement
Healthy quality food with amazing customer service is the core mission of Farm Fresh
ENG315
08/17/2014
Table of Contents
Executive Summary ………………………………………………………………………………3
Introduction ……………………………………………………………………………………….3
Problem Statement.………………………………………………………………………………..3
Terminology ………………………………………………………………………………………3
Major Section of the Report ………………………………………………………………………3
Scope and limitation of the research ……………………………………………………………...3
Overview of Alternatives …………………………………………………………………………4
Criteria ……………………………………………………………………………………………4
Methods.…………………………………………………………………………………………..4
Evaluation of alternatives ………………………………………………………………………...4
Alternatives analyzed ……………………………………………………………………….........5
Finding and analysis ………………………………………………………………………...........5
Recommendation ………………………………………………………………………................6
Addenda ………………………………………………………………………..............................7
Executive Summery
This report summarizes how Farm Fresh diner’s SMG score has decreased. What will be the next step in order to increase the SMG score? Alternative 1 would be increase labor force. Hire more supporting staff so food can come out on time, more cleanings get done, server can be more attentive with an extra help. Alternative 2 is coaching the current employees with what they are lacking. Have training classes so educate employees about menu so they know what they are selling. Also have contests within employees and give out incentives. Criteria’s are service, cost, food delivery, store cleanliness and time tracking. Report shows the evaluation of alternatives to dig deeper to make right decision. After analyzing the facts alternative 2 is recommended. Alternative 2 is affordable and time consuming.
Justification Report: Customer Satisfaction
Introduction
• Problem Statement
Healthy quality food with amazing customer service is the core mission of Farm Fresh
References: Bakke, D. (2013, September 1). 5 Ways to Enhance Customer Service at Your Restaurant. kara. Retrieved July 28, 2014, from Hagen, T. COACHING EXPLODES TRAINING VALUE. , 51. Retrieved , from Thompson, M. (2011, January 1). How to improve Customer Service in a Restaurant . Chron. Toaster, J. (2013, December 9). Customer Service Skills: How to Satisfy and Delight Your Customers. salesforce.