Customer Satisfaction Regarding Atm Machine

Introduction Today banks have become a part and parcel of every individual’s life. When the business and commerce tend to be on the electronic nodes, it covers any form of business including banking. Modern banks have to be well-versed in Information Technology –its users and applications. Banking divisions have to be IT based, with the spread of digital economy. E-banking is more of a science and art. E-banking is knowledge-based and mostly scientific in using electronic devices of the computer revolution. Banks play an important role in the modern business world. The word, ‘Bank’ is said to have derived from the French word ‘Banco’ or Bacus (or) Banc (or) ‘Banque’ which means a ‘Bench’. In fact, the early Jews in Lombardy transacted their banking business by sitting on benches. The term bank was symbolically used to denote a money changer. The word “Bank’ refers an institution which borrows money from the public sector at lesser rate of interest and lends money to the needy at higher rate of interest. Continually evolving computer hardware and software have allowed organizations to significantly change their work processes, new products and services have been developed and the technologies continue to cover their capabilities and applications.
ATMs –Automated Teller Machine ATMs have become the order of the day in banking. Most banks are networking the ATMs. A network of connected ATMs of various banks has resulted in the improvement of customer services. They can effectively reach out a large customer base at low cost. The customers by inserting a plastic card get currency notes from ATMs and their bank balance is revealed through ATMs. When the card is inserted in the ATM, the machine identifies the card holder and asks for Personal Identification Number (PIN). When the card holder pressed the correct number, the machine shows the menu screen to transact all types of transactions like withdrawals, deposits, balance enquiry, change of