Team building
Decision making
Communication skills
Computer skills
Discuss at least two techniques used for assessing training needs.
Explain the pros and cons of at least five training techniques.
On-the-job training
Informal learning
Apprenticeship training
Vestibule training
Audiovisual and traditional distance learning techniques
Computer-based training
DVD-based training
Simulated learning
Learning portals iPod-based training
Explain what management development is and why it is important.
Management development is the attempts made to improve managerial performance by imparting knowledge, changing attitudes and increasing skills.
Development process
Assess the company’s needs
Appraise the managers’ performance
Develop the managers themselves
On the job training
Job rotation
Coaching/understudy method
Action learning
Describe the main development techniques.
Answer the question, “What is human resource management?”
refers to the practices and policies you need to carry out the personnel aspects of your management job
Discuss the components of the changing environment of human resource management.
Globalization
refers to firms’ tendency to extend their sales, ownership, and/or manufacturing to new markets abroad
Technological advances
Nature of work service jobs outsourcing human capital
Growing emphasis on “knowledge workers” and human capital
Human capital refers to the knowledge, education, training, skills, and expertise of a firm’s workers
Describe the nature of strategic planning.
Corporate-level strategy identifies the portfolio of businesses that comprise the company and the ways in which these businesses relate to each other
Business-level/competitive strategy identifies how to build and strengthen the business’s long-term competitive position in the marketplace
Competitive advantage
“any factors that allow an organization to differentiate its product or service from those