Devi

Q1 Define operational excellence. How can information systems help achieve it? Hint Ans .Operational excellence is the achievement of higher levels of productivity, efficiency, and profitability. Information systems can help achieve operational excellence by improving communications to supplier and optimizing the supply chain. Information systems could help managers communicate with workers more efficiently, enable technological innovation in products, minimize warehouse overhead, and streamline distribution. Q2 You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy? Hint Ans. You could create a Web site that allows customers to customize cars, communicate with support personnel and other car owners. You could create an automated e-mail service reminding car owners to take their car in for periodic checkups. You could have an information system that tracks customer preferences in local areas, so you can provide cars that reflect local customer needs and desires.
Q3 What is the difference between information technology and information systems? Describe some of the functions of information systems.

Hint Ans Information technology (IT) consists of all the hardware and software that a firm needs to use to achieve its business objectives. Information systems are more complex. An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization. An information system: • Supports decision making, coordination, and control
• Helps employees analyze problems
• Helps employees visualize complex subjects
• Helps create new products
Q4 Define business process. What might be a business process used at a hospital? Hint Ans. A business process is a set of logically related tasks and behaviors for accomplishing work. Hiring a new