Preview

Diversity Audit

Powerful Essays
Open Document
Open Document
1605 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Diversity Audit
DIVERSITY AUDIT
Diversity Audit at Starbucks Starbucks Corporation is a multinational company based in United States. It was founded in the year 1971 and is headquartered at Seattle, Washington. Starbucks is engaged in the business of selling coffee, coffee beans and different types of bakery products all over the world. The company also has a division known as Starbucks Entertainment division which is utilized for marketing films, music and books (Yahoo Finance, 2012). The coffeehouses owned by Starbucks are known for its relaxing atmosphere and the stores are mostly located in places where there is high traffic. This study entails about the diversity audit that have been conducted for Starbucks. The findings of such diversity audit, its assessment and subsequent recommendations have been presented in this study.

Findings

Diversity audit was conducted for Starbucks through an online survey of the company’s website and other information required for the purpose of conducting the audit was mostly available over the internet. In addition, some of the employees present in few Starbucks stores were also interviewed to collect relevant facts regarding the cultural diversity prevalent in the company. The key findings of the diversity audit conducted at Starbucks are given below: Starbucks operates its business and stores in different parts of the world. Hence it is obvious that people from different cultures of the world are a part of Starbucks. The people connected with Starbucks can be any of its stakeholders, including its employees, suppliers, etc. As indicated in its website, it can be found that cultural diversity is given high priority and due respect in the company (Starbucks, 2012a). Apart from selling coffees, Starbucks is also engaged in the business of building up new human connections and relationships. Celebration of cultures and community involvement are also part of Starbucks activities. At Starbucks, diversity is defined as the



References: Grodan, G. (2008). Issues Facing Starbucks and Bank of America. Retrieved from http://voices.yahoo.com/issues-facing-starbucks-bank-america-1901086.html. Starbucks. (2012a). Diversity at Starbucks. Retrieved from http://www.starbucks.com/about-us/company-information/diversity-at-starbucks. Starbucks. (2012b). Starbucks Supplier Diversity Program. Retrieved from http://www.starbucks.com/responsibility/diversity/suppliers. The New York Times. (no date). Leading with Diversity: Starbucks Coffee Company. Retrieved from http://www.nytimes.com/marketing/jobmarket/diversity/starbucks.html. Yahoo Finance. (2012). Starbucks Corporation (SBUX): Profile. Retrieved from http://in.finance.yahoo.com/q/pr?s=SBUX.

You May Also Find These Documents Helpful

  • Powerful Essays

    Uop Mgt/598

    • 2158 Words
    • 9 Pages

    Starbucks mission is a visionary statement that outlines the company’s objectives as follows: “to inspire and nurture the human spirit – one person, one cup and one neighborhood at a time” (Starbucks, 2013). The company’s values include quality, passion, fully engaging customers, humanity and enjoyment of life, setting the standard for being good neighbors, and accountability (Starbucks, 2013). Starbucks currently sets the standard in one market sector: whole bean coffee distribution within the United States. However, as Team A consultants identified, the company jeopardizes its frontrunner industry position by not expanding. Team A consultants discussed two primary expansion opportunities, specifically expansion of the company’s product portfolio and expansion of the company’s primary product, coffee, into foreign markets. Although both expansion options provide great competitive advantage for Starbucks, expansion into strategic foreign markets provides the most opportunity for competitive advantage and is most aligned with the company’s values as it enables the company to set standards in new industry sectors and broaden the neighborhoods in which it serves.…

    • 2158 Words
    • 9 Pages
    Powerful Essays
  • Powerful Essays

    I have chosen Sam's Club for my research. Today, Sam's Club needs to be the most significant participation club on the planet for our individuals (History). The association has developed to offer arrangements for business people and little organizations, as well as for families and regular living. Rather than stocking each thing in each accessible brand, vendors of Sam's Club do task for individuals, keeping correct products and purchase those products in huge amounts, going on the reserve funds to their individuals. The firm likewise diminishes costs by keeping up a basic shopping environment, frequently showing on shipping pellets the stocks so that new things can be moved in general faster the same way they move out.…

    • 1417 Words
    • 6 Pages
    Powerful Essays
  • Best Essays

    Lb5201 Marketing Plan

    • 4331 Words
    • 18 Pages

    Accordingly, it is impossible to have every culture represented in the company’s employee list. In this respect, Enterprise needs to design and implement diversity training programs for its employees. This will not only help improve consumer service, but also act as a huge competitive advantage in terms of developing consumer specific products (Konrad, 2006). Shakhray (2009) posits that an employees diversity provide the organization with a widened pool of experience, perspectives, attitudes, skills, and knowledge all of which play an important role in effectively addressing ever-changing consumer needs. Diversity has long been credited as the most reliable source of innovation and creativity within an…

    • 4331 Words
    • 18 Pages
    Best Essays
  • Powerful Essays

    Diversity Plus Magazine. (2013, Fed 4). Fortune names whole foods to "100 best companies to work for" list citing diverse employee mix. Diversity Plus Magazine, DOI: www.diversityplus.com/tops.aspx?id=Fortune-Names-Whole-Foods-to-100-Best-Companies-to-Work-For-List-Citing-Diverse-Employee-Mix-399…

    • 1334 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Diversity Audit

    • 3835 Words
    • 16 Pages

    In this paper, we will be discussing a diversity audit that took place with the Starbucks Coffee Company. The audit consists of the company’s background, what the team’s criteria for a diverse organization should be and the findings on what the organization diversity practices truly consist of based on research provided from interviews, company statements and news articles. The remaining of the paper will focus on the organization in terms of Thomas and Ely’s paradigms, building an inclusion breakthrough and a business case for diversity in the organization. Finally, recommendations for improvements will be discussed for the company.…

    • 3835 Words
    • 16 Pages
    Powerful Essays
  • Satisfactory Essays

    HTT200 WEEK 2 Diversity

    • 415 Words
    • 2 Pages

    Diversity in the hospitality industry is opening new opportunities for employees and they need to be…

    • 415 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Assignment: Perform a diversity research audit on one of the top 10 companies identified by DiversityInc as a company that demonstrates the business case for diversity. There are 2 parts to this assignment a proposal and then the final project paper.…

    • 790 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Week 2 Team A Paper

    • 605 Words
    • 2 Pages

    Diversity. When it comes to the four functions of management, Starbucks not only does a phenomenal job of blending coffee but blending all functions of management including diversity. Diversity within the giant corporation incorporates different ethnic groups, age, personality, thinking styles, education, and sexual orientation. These are just some of the various ways this organization invests in diversity; In order to be successful Starbucks must face these issues daily and plan on ways to implement a successful yet dynamic management system. Diversity not only affects Starbucks internally but also externally. Starbucks has to continually protect its public image to customers and must create a higher standard of competition with other businesses. Starbucks is a leader in its own. Being a Leader in an organization such as the Coffee “Great” can be considered a practice for diversity management because it gives the understanding that in order to fix external diversity problems; it must start by accomplishing the internal factors that diversity can affect. “On a quarterly…

    • 605 Words
    • 2 Pages
    Powerful Essays
  • Better Essays

    As mentioned by Cox (2001), Coca-Cola and PepsiCo use diversity to fulfill organizational values, as well as add value to their organizations. With the rise of globalization, both companies especially recognize the value diversity can have on their human talent and global marketing strategies. According to the companies, diversity is critical to long-term sustainability (Coca-Cola), as well as the ability to serve customers effectively (PepsiCo).…

    • 1206 Words
    • 5 Pages
    Better Essays
  • Satisfactory Essays

    This study evaluates four aspects of diversity. Employee viewpoints of the organization and leadership, business culture, demographics including length of service and measuring success within the workplace. Measuring these areas allows the company to incorporate findings directly into their training modules as they are identified.…

    • 900 Words
    • 4 Pages
    Satisfactory Essays
  • Powerful Essays

    Diversity Audit

    • 2948 Words
    • 12 Pages

    The purpose of this project is very simple to find out how much of PHICON its diversity conscious to be able to perform efficiently in their jobs. PHICON as an organization seeks to conceptualize, produce and implement healthcare technologies that improve health care encounter outcomes while reducing cost through improved system efficiency. It also seeks to provide health related education to patients there-by improving health outcomes. Having employees that can have a clear perspective on the mission, values goals and objectives can provide PHICON the added advantage it needs to be a fore runner within its work. Should our research prove that PHICON diversity initiative is non existing or weak footing in its philosophy then diversity initiative will be recommended to give PHICON an edge and also align their practices with reasonable expectation in today’s corporate world.…

    • 2948 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    Diversity has many faces that range from gender, culture, ethnicity, race, economic status, physical abilities, and many more, and this can be a problem that can affect many people who are employed or looking for employment in society because they are being judged or discriminated against for their differences. But if business took the time to understand the importance of differences in people so many doors could open for the employers and employees. Allowing diversity in the workplace could increase work morale, attendance, customers, and efficiency and create a less stressful environment for employees. This is possible by first increasing the diversity in the workplace and allowing for employees to learn about each other’s differences and…

    • 825 Words
    • 4 Pages
    Good Essays
  • Good Essays

    The mission of Starbucks is to "to inspire and nurture the human spirit - one person, one cup and one neighborhood at a time." Further, it shows concern about the environment and has an environmental Mission Statement: "Starbucks is committed to a role of environmental leadership in all facets of our business". Further the Starbucks website claims that its stress will be on the quality of coffee, it calls its employees its partners, that it will connect with its customers, create a sense of belonging with its customers and take its responsibility to its neighborhood seriously. In accordance with its mission, Starbucks has created a culture where they create an atmosphere. The culture is that of focusing on customer satisfaction. In addition, the employees seek to enhance customer experience and provide higher value to the customers. The employees seek customer feedback. The culture emphasizes customer care in such a way that customer choice ultimately shapes the strategy of the company (Fellner). K, 2008). The culture seeks to build close relations with customers and this leads to the building of a customer base. Starbucks builds its culture by first training its new employees on ethics, ergonomics, safety, legal compliance and hands-on-training. The mission statement, customer service and corporate culture are communicated to new employees during their training. The mission statement is so well engrained in its employees that it becomes guidance for decision making. The employees also cherish the Starbucks experience. The culture of Starbucks has some positive effects. It has a lower turnover rate of employees and improve the level of ethics n the employees. The company has plans to conduct business n an ethical manner through ethical sources of coffee, environment protection, and social involvement of Starbucks. Starbucks has used the strategy of…

    • 802 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Being on the Finance Committee for McCombs Diversity Council this last semester and talking to the various companies that come in to talk about diversity in the workplace I have realized that diversity of thought is substantially more important than cultural or racial diversity. This experience has inspired me to actively looking for ways to broaden my perspective of culture and thought; consequentially, I found GS’s diversity cornerstone program and would love to have an experience that not only furthers my professional development, but also my intellectual one.…

    • 88 Words
    • 1 Page
    Good Essays
  • Satisfactory Essays

    Organization diversity

    • 399 Words
    • 2 Pages

    Starbucks has been able to support diversity within their workforce by improving satisfaction of employees that has resulted in an increase in productivity and retention of employees. Starbucks has also included diversity and inclusion into the core of their leadership competencies. By educating their employees Starbucks seeks out partners who are also known as employees to engage in their diversity community they serve. They have created a working environment where diversity is very much valued and respected while committed to uphold a culture. Starbucks is the only major food and beverage chain to provide health benefits to both full-time and part-time partners (employees). Starbucks Supplier Diversity Program actively seeks out and contracts with supplies that are either female or minority-owned. Recognizing the company for its outstanding minority business development program, with demonstrated results, Northwest Mountain Minority Supplier Development Council presented Starbucks with its National Corporation of the Year Award in 2012. The same year Starbucks and several of its partners (employees) were nominated for and awarded with various National MSDC and Northwest MSDC honors (Starbucks' Award-Winning Program Partners with Suppliers). To advance Starbucks diversity and inclusion goals they are leveraging Starbucks Partner Network Groups. These groups provides the company with insight on product innovation, business solutions, partner development and the recruitment and retention of partners.…

    • 399 Words
    • 2 Pages
    Satisfactory Essays

Related Topics