Diversity Training--a Necessity?
In 2004, Enterprise Rent-a-Car supported a study by the National Urban League that surveyed over 5,500 American workers, including managers and CEOs. The results revealed that fewer than half of the executives surveyed believe that their own companies are effectively managing diversity. In addition, almost 60 per cent feel partly at fault for not being sufficiently involved in workplace diversity training (Fisher, 2004).
The diversity training field forms part of a multibillion dollar training industry resulting primarily from recent demographic shifts, increasing globalization, and anti-workplace discrimination laws.
Laws and Regulations
The U.S. Equal Employment Opportunity Commission (EEOC) enforces all federal laws prohibiting job discrimination in the United States. Perhaps the most notable of these is Title VII of the Civil Rights Act of 1964 (Title VII) that prohibits all employment discrimination based on race, religion, sex, color, or national origin.
In addition to Title VII, there are a host of federal laws that prohibit job discrimination, addressing such issues as equal compensation and employment opportunities, unbiased job assignments, equitable promotions as well as age, disability, and sex-based employment discrimination (U.S. Equal Employment Opportunity Commission, 2005). These regulations have unquestionably fueled a greater need for organizational diversity training.
Globalization and Increased Competition in International Markets Diversity in the workplace is a demographic phenomenon
References: Allstate: 3d time on top 50 diversity list. (April 20, 2004). American Banker, 169(75), 9 Brathwaite, S Cleaver, J. (2003, September 1). Diversity training ups Saks ' sales. Marketing News, 37(18), 24. Day, L. E. (1995, December). The pitfalls of diversity training. Training & Development, 49(12), 24. Fisher, A. (2004, November 15). How you can do better on diversity. Fortune, 150(10), 60. Ford, R. L. (2004, July). Needs assessment helps ensure effective diversity training. Public Relations Tactics, 11(7), 6. Getting results from diversity training--in dollars and cents. (2003, October). HR Focus 80(10), 3. Hemphill, H. & Haines, R. (1997). Discrimination, Harassment, and the Failure of Diversity Training, Westport: Quorum Books. Hyter, M. (2004, Winter). Diversity programs to grow? Journal for Quality and Participation, 27(4), 52. Katz, M. (2003, December). The current state of diversity training. Women in Business, 55(6), 26. Keeton, W. R. (2003, May). Recent demographic shifts: what do they mean for the U.S. and Colorado? Colorado Economic Forum. Retrieved March 26, 2005, from http://www.kansascityfed.org/spch&bio/forums.htm#2003 Kwak, M Littlefield, D. (1995). Managing diversity seen as core domestic value. People Management, 1(6), 15. Lubove, S. (1997, December). Damned if you do, damned if you don 't. Forbes, 160, 122-134. Lynch, F. R. (1997, July). The diversity machine. Society, 34(5), 32. McLaughlin, J., & Clemons, L. (2004, June). Diversity training. Public Management, 86(5), 32. Nextel Diversity Training Produces an ROI of 163%. (2003, February). Managing Training & Development, 3(2), 1. U.S. Equal Employment Opportunity Commission. (2005). Federal laws prohibiting job discrimination. Retrieved March 26, 2005, from http://www.eeoc.gov/facts/qanda.html Von Bergen, C Wentling, R. M., & Palma-Rivas, N. (1999, September). Components of effective diversity training programmes. International Journal of Training & Development, 3(3), 215.