The report aims to illustrate and evaluate the Quality Assurance and Quality Improvement processes, procedures and initiatives taken by Further Education Providers, with Newcastle College FE as example for providing excellent educational services for students. Further, the report gives a personal review and analysis the role of tutor in the quality cycle
Definition of quality assurance
According to the International Organisation for Standardisation “Quality assurance is a set of activities intended to establish confidence that quality requirements will be met” (Praxiom, 2011)
Why is quality important in education?
In recent years quality assurance in education has become a very important factor in conjunction to governmental response to restore economic growth. John Hays, Minister of state for Further Education (FE), Skills and Lifelong Learning (jointly with the Department for education) has pointed out his speech on 15 June 2011, that “the lack of right skills leaves people excluded” from the labour market and highlighted the importance for further educational providers in improving basic skills, demanded by employers to compete globally against Asian counties (BIS 2011). From the statement above it can be seen that Self Assessment in a vital part of quality assurance in further education.
Newcastle College is also a member of LSIS, the sector led learning and skills improvement service, who give an example on how to use a Quality Cycle for self assessment to plan self assessment actions for all staff involved (see appendix 1).
Staff involvement Key Processes in Quality Assurance Structures and System
1 Internal Quality Self-Assessment
Newcastle College sees Internal Quality Self-Assessment as a key strategic driver for improving the learner experience and the quality of operations. Self assessment process at Newcastle College is a “management led strategic objective” with the commitment to continuous
References: Newcastle College Blackboard 2011: http://blackboard.ncl-coll.ac.uk/webapps/portal/frameset.jsp assessed 11/12/2011 Ofsted (2009) Common inspections framework for further education and skills 2009 Available at: http.www.ofsted.gov.uk/resources/common-inspection-framework-for-further-eduation-and-skils-2009 Praxiom (2011) Quality Assurance Definition Tummons J. (2010) Becoming a professional tutor in the lifelong learning sector, 2nd edition. Exeter.Learning matters. Wood .J. and Dickinson, J. (2011) Quality assurance and evalutation in the lifelong learning sector. Exeter. Learning Matters. Protocol National (2011) The visiting lecturers’ guide to Collee observations and Ofsted inspections http://www.protocol-national.co.uk/pn/download/guides/visiting_lecturer_guide_to_college_observation_and_ofsted_inspection_2011.pdf