Effects of Motivation on the Performance of Public Sector Organisations
TITLE PAGE
THE EFFECTS OF MOTIVATION
ON PERFORMANCE
IN PUBLIC SECTOR
ORGANIZATIONS: A CASE STUDY OF NON-TEACHING STAFF, GHANA EDUCATION SERVICE, KUMASI METROPOLIS.
BY GEORGE ASIAMAH VIDA OWUSU SEKYERE GIFTY ASAMOAH PRAH MANUELA LABRISCA ROBINSON DJAN REGINA OCRAN
A DISSERTATION SUBMITTED TO THE DEPARTMENT OF BUSINESS STUDIES, CHRISTIAN SERVICE UNIVERSITY COLLEGE IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION.
JUNE 2012. i ABSTRACT
This project work sought to address issues concerning motivation and performance of the Nonteaching Staff of Ghana Education Service, Kumasi Metropolis. For some time now, authorities have been desperately attempting to motivate their staff by employing different techniques. Motivation is therefore a very important element in employee’s behavior at the workplace. The main methods used were empirical and theoretical (quantitative) research methods. Seventy respondents, made up of Principal Accountants, Chief Administrative Officers, Administrative Clerks, Store Keepers, Yards Men and Drivers from the directorate were asked to complete selfadministered questionnaires with closed-ended and open-ended questions. The data collected from the respondents were analyzed quantitively. The data analysis and discussion revealed that the major cause of low performance in public service institutions was low motivation. To turn the situation around, there is the need to review the motivational techniques and conditions of service and adopt measures attractive enough to motivate employees as they compare their institutions with others with similar status. It is also necessary to directly involve the staff in the review of the motivational techniques and condition of service so that they can be part of the process and by so doing, the problems would be known and solved.
iii
STATEMENT OF AUTHENTICITY
We have read the university’s regulations relating to plagiarism and certify that,
THE EFFECTS OF MOTIVATION
ON PERFORMANCE
IN PUBLIC SECTOR
ORGANIZATIONS: A CASE STUDY OF NON-TEACHING STAFF, GHANA EDUCATION SERVICE, KUMASI METROPOLIS.
BY GEORGE ASIAMAH VIDA OWUSU SEKYERE GIFTY ASAMOAH PRAH MANUELA LABRISCA ROBINSON DJAN REGINA OCRAN
A DISSERTATION SUBMITTED TO THE DEPARTMENT OF BUSINESS STUDIES, CHRISTIAN SERVICE UNIVERSITY COLLEGE IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF BACHELOR OF BUSINESS ADMINISTRATION.
JUNE 2012. i ABSTRACT
This project work sought to address issues concerning motivation and performance of the Nonteaching Staff of Ghana Education Service, Kumasi Metropolis. For some time now, authorities have been desperately attempting to motivate their staff by employing different techniques. Motivation is therefore a very important element in employee’s behavior at the workplace. The main methods used were empirical and theoretical (quantitative) research methods. Seventy respondents, made up of Principal Accountants, Chief Administrative Officers, Administrative Clerks, Store Keepers, Yards Men and Drivers from the directorate were asked to complete selfadministered questionnaires with closed-ended and open-ended questions. The data collected from the respondents were analyzed quantitively. The data analysis and discussion revealed that the major cause of low performance in public service institutions was low motivation. To turn the situation around, there is the need to review the motivational techniques and conditions of service and adopt measures attractive enough to motivate employees as they compare their institutions with others with similar status. It is also necessary to directly involve the staff in the review of the motivational techniques and condition of service so that they can be part of the process and by so doing, the problems would be known and solved.
iii
STATEMENT OF AUTHENTICITY
We have read the university’s regulations relating to plagiarism and certify that,
References: Also, Mcshane and Von Glinow (2000) define motivation as “the forces within a person that affects his or her direction, intensity and persistence of voluntarily behaviour. 8 In the same way, Peter Blunt and Merrick Jones (1992) refer to motivation as a "driving force or state of need deficiency which inclines a person to behave in a particular manner or to develop a capacity for certain types of behaviour"