Emotional Intelligence Effect on Job Performance

The Effect of Emotional Intelligence on Performance

Mohamed Farouk Ahmed (S0709030)

The German University in Cairo

Supervised By Prof. Dr. Ahmed Amin

June 2011

Outline:

I. Introduction:
1. Problem: Emotional Intelligence effect on Performance
2. Theoretical Background: Emotional intelligence introduction and development.
3. Purpose and Research question: Is there an effect of Emotional Intelligence on individual workplace performance?
4. Definitions of variables: Emotional Intelligence and individual performance.

II. Methodology Section:
1. Keywords that guided the research: emotional*, intelligence*, workplace* performance*.
2. Years covered: 1990 - 2011
3. Sources used: EPNET database
4. Exclusion and inclusion

III. Results section:
1. Effect of emotional intelligence on workplace performance: (Lam, L. T. & Kirby, S.L., 2002; Carmeli, A. and Josman, Z. E.,2006; Slaski, M. and Cartwright, S.,2003; Cote, S. and Miners, C.T.H, 2006; Rozell, E.J., Pettijohn, C.E. and Parker, R.S.,2006; Rode, J.C., Mooney, C.H., Arthaud-Day, M.L., Near, J.P., Baldwin, T.T., Rubin R.S. and Bommer, W.H..,2006; Hawkins, J. and Dulewicz, V.,2007; Rathi, N. and Rastogi, R.,2008; Dulewicz, C., Young, M. and Dulewicz, V., 2005; Bachman, J., Stein, S. Campbell, K and Sitarenios, G., 2000; Mishra P.S. and Mohapatra D.A.K., 2010;; Khokar C. P. and Kush T. H. 2009; Mustafa L. and Amjad S. 2011; Bostjncic E. 2010; Jadhav S. and Mulla R. Z. 2010) a) Questions/hypothesis b) Sample c) Instruments and procedures d) Results e) Practical implications IV. Discussion
1. An overview of the findings in relation to the research question
2. Similarities between the findings of the research articles
3. Differences among the research articles and interpretations of those differences
4. Recommendations for future research.

I- Introduction:

The term emotional intelligence was developed and

References: Bachman, J., Stein, S. Campbell, K and Sitarenios, G. (2000). Emotional Intelligence in the Collection of Debt. International Journal of selection and assessment. Volume 8, Number 3, September 2000. Carmeli, A. and Josman, Z. E. (2006). The Relationship Among Emotional Intelligence, Task Performance, and Organizational Citizenship Behaviors. Human Performance, 19(4), 403–419. Cote, S. and Miners, C.T.H (2006). Emotional Intelligence, Cognitive Intelligence, and Job Performance. Administrative Science Quarterly, 51 (2006): 1-28 Dulewicz, C., Young, M Hawkins, J. and Dulewicz, V. (2007). The relationship between performance as a leader and emotional intelligence, intellectual and managerial competences. Journal of General Management. Vol. 33 No.2 Winter 2007. Lam, L. T. & Kirby, S.L. (2002). Is emotional intelligence and advantage? An exploration of the impact of emotional and general intelligence on individual performance. The Journal of Social Psychology, 142(1), 133-143. Rozell, E.J., Pettijohn, C.E. and Parker, R.S. (2006). Emotional Intelligence and dispositional affectivity as predictors of performance in salespeople. Journal of Marketing Theory and Practice, vol. 14, no. 2 (spring 2006), pp. 113–124. Rathi, N. and Rastogi, R. (2008). Effect of Emotional Intelligence on Occupational Self-Efficacy. The Icfai Journal of Organizational Behavior, Vol. VII, No. 2, 2008. Slaski, M. and Cartwright, S. (2003). Emotional intelligence training and its implications for stress, health and performance. Stress and Health 19: 233–239 (2003). Mishra P.S. and Mohapatra D.A.K., 2010. Relevance of emotional intelligence for effective job performance: An empirical study . VIKALPA. Volume 35. No.1. January – March 2010 Khokar C Bostjncic E. 2010; Job satisfaction & performance of Slovenian mangers-How big is their role of emotional intelligence in this? STUDIA PHYCHOLOGICA ,52, 2010, 3 Jadhav S