Enterprising Management

Table of Contents 1.0 Executive Summary 4 2.0 Company Background 6 2.1 Corporate Goals and Objectives 6 2.2 General Company History 6 2.3 Organizational structure 7 2.4 Product and Service Analysis 8 2.5 Company Profit Trend 9 3.0 External Environment Analysis 10 3.1 Political 10 3.2 Economic 10 3.3 Social 10 3.4 Technological 11 3.5 Legal 11 3.6 Environmental 11 3.7 Competitive Environment 12 3.7.1 Inter-Company Rivalry 12 3.7.2 Threat of New Entrants 12 3.7.3 Bargaining Power of Suppliers 12 3.7.4 Bargaining Power of Buyers 12 3.7.5 Threat of Substitute Services 13 4.0 Internal Environment Analysis 14 4.1 Resources 14 4.1.1 Tangible Resources 14 4.1.2 Intangible Resources 15 4.2 Capabilities 16 4.2.1 Inbound Logistics 16 4.2.2 Operations 16 4.2.3 Outbound Logistics 16 4.2.4 Sales & Marketing 16 4.2.5 Services 16 4.3 Core Competencies 17 5.0 SWOT 17 6.0 Market 18 6.1 Market Segmentation 18 6.2 Target Market 19 7.0 Competitors 19 7.1 Primary Competitors 19 7.2 Strengths of Competitors 19 7.3 Weaknesses of Competitors 19 8.0 Operational Plan 20 8.1 Service Description 20 8.2 Operational Layout 22 8.3 Purchases forecast 23 9.0 Human Resources Plan 24 9.1 Manpower Planning 24 9.2 Schedule of tasks and responsibilities 24 9.3 Schedule of Remuneration (1 branch) 25 10.0 Risk and Contingencies 25 11.0 Financial Plan 26 11.1 Sources of Finance 26 11.2 Sale Forecast 26

1.0 Executive Summary
ABX Express is a Bumiputra-owned company and started the business 26 years ago in Malaysia and Brunei and currently grown to 75 offices/service center. ABX Express provided delivery services cover on Malaysia and another 200 countries. It’s divided into domestic and international delivery. ABX Express could deliver the document or parcel within 3 days for domestic and 3-6 days for international delivery. ABX Express is the first Malaysia delivery company with Web site features