Entrepreneurship Development
Entrepreneurship Development
Set 1
Q.1) Elaborate the TQM Process in Small Scale Enterprises.
Ans) The purpose of TQM (Total Quality Management) is to meet the requirements of customers consistently by continuous improvement in the quality of work of all employees. For this, TQM involves the following process: 1. Customer Satisfaction: Customer is one who buys others’ goods and services. Today, customer dictates production or market. The long-term success of any business, therefore, depends on customer satisfaction. This is especially true for small businesses where the impact of losing even a single customer can be serious. The first step in planning for customer satisfaction is to understand what customers expect from the product or service. For any business, there can be two types of customers: internal and external. 2. Processes: Process can be defined as a series of inter-dependent tasks that produce results. This requires transformation of inputs into outputs. Processes exist in every part of an organization. People mistakenly think of only production or manufacturing operations. In fact, the word ‘process’ is all embracing one. As every part of an organization performs work, all these should be systematically defined to include them in the process. Administration, billing, sales, maintenance, recruitment and training are the examples of different parts of organization in which process exists. 3. Continuous Improvement: The third step involved in TQM is making efforts for continuous improvement in performance/process. The first step in improving process is to eliminate the waste associated with the process. But, the question is how to eliminate the waste? The various techniques like value-added assessment, minimize checks and inspections, and minimize administrative tasks help reduce/eliminate waste in process. Simplification means reducing the complexity of a process. Further, simplification can lead to fewer activities and fewer things go
Set 1
Q.1) Elaborate the TQM Process in Small Scale Enterprises.
Ans) The purpose of TQM (Total Quality Management) is to meet the requirements of customers consistently by continuous improvement in the quality of work of all employees. For this, TQM involves the following process: 1. Customer Satisfaction: Customer is one who buys others’ goods and services. Today, customer dictates production or market. The long-term success of any business, therefore, depends on customer satisfaction. This is especially true for small businesses where the impact of losing even a single customer can be serious. The first step in planning for customer satisfaction is to understand what customers expect from the product or service. For any business, there can be two types of customers: internal and external. 2. Processes: Process can be defined as a series of inter-dependent tasks that produce results. This requires transformation of inputs into outputs. Processes exist in every part of an organization. People mistakenly think of only production or manufacturing operations. In fact, the word ‘process’ is all embracing one. As every part of an organization performs work, all these should be systematically defined to include them in the process. Administration, billing, sales, maintenance, recruitment and training are the examples of different parts of organization in which process exists. 3. Continuous Improvement: The third step involved in TQM is making efforts for continuous improvement in performance/process. The first step in improving process is to eliminate the waste associated with the process. But, the question is how to eliminate the waste? The various techniques like value-added assessment, minimize checks and inspections, and minimize administrative tasks help reduce/eliminate waste in process. Simplification means reducing the complexity of a process. Further, simplification can lead to fewer activities and fewer things go