There are 3 ways that people can refer to care these are: self referral - when the patient itself brings their self's forward for care third party referrals - this is when friends or family one someone else brings the patient forward to care as they may this he or she may be incapable of looking after their selves. There will be an assessment of the patient to see whether they are in need of help with the care of their selves. If they don't want to go into care then things to consider will be their human rights (1998) and also other peoples human rights, so they have to either be a danger to their selves or the public (PUBLIC SAFETY ACT, 2002)
Professional referral- when a doctor or someone who is an expert in the line of work refers patients in to care for a variety of reasons, i.e. Dementia. Practice should be regulated by the ethics in patient referrals act of 1989.
Effective communication - this is important in making sure the service user is happy also taking in to account their opinions and letting them express their selves by verbal and non verbal communication, also to make sure that someone is there to listen to the service users issues. There might be some service users who might not feel comfortable talking so maybe there could� suggestion boxes around the care home and also meeting with the service users every few weeks to see whether they are satisfied and to see if they have any thoughts