In the past, managers considered workers as machinery that could be bought and sold easily. To increase production, workers were subjected to long hours, miserable wages and undesirable working conditions. The welfare of the workers and their need were disregarded. The early twentieth century brought about a change in management and scientific management was introduced. This sort of management, started by Frederick Winslow Taylor, emphasised that the best way to increase the volume of output was to have workers specializing in specific tasks just like how a certain machine would perform a particular function. His implementation of this theory brought about tremendous criticism by the masses arguing that the fundamentals of Scientific Management were to exploit employees rather than to benefit them (Mullins, 2005)
The period between the 1920 and 1930 saw the introduction of the Hawthorne Studies and brought about radical changes in organisational behaviour. The once popular belief that increasing output of an organisation was directly related to increasing workers' wages was disproved. Experiments conducted by Elton Mayo proved that there were more than economic factors that improved efficiency. During the tests, behavioural science which is also known as human relations was a key component to improve organisational output.
By conducting the
Bibliography: - Mullins, L.J. (2005) Management and Organizational Behaviour. 7th Edition. Essex. Pearson Education Limited. - Pugh, D.S. (1997) Organization Theory. 4th Edition. London. Penguin Books Limited. Further Readings: - Maslow, A.H (1998) Motivation and Personality, 1st Edition - Bruce et al (1999) Motivating Employee, 1st Edition. New York. McGraw-Hill