Executive Summary: Canadian Air Transport Security Authority
Executive Summary
Canadian Air Transport Security Authority (CATSA) maintains 3 critical issues. These issues are processing inefficiency, lack of communication between the departments, and insufficient planning. Mark Duncan has been given the task to fix these critical issues. Mark plans to use business intelligence (BI) system to help with these critical issues. Ideally a BI system should help analyze data by department, record important information, and help forecast traffic for future periods.
Although a BI system will definitely help them function more efficiently, they must also hire additional IT technicians that are more capable of maintaining the system. IT technicians will be able to repair or prevent any technical down time. These down time are caused by either the program malfunctioning or equipment malfunctioning. IT technicians can also develop a plan in case of catastrophes that will prevent important data from being lost.
Although CATSA may not be able to re-train all of their current employees, they may be able to train key employees. CATSA can create workshops or seminars that will train their management teams that supervise employees or users of the system. Once the management team has undergone these special training, they will be more prepared to help their staff with any problems that may occur with the system. These seminars will also allow the management staff to master the system and become knowledgeable within their departments so that they will be able to answer all questions made by their staff on the operations of the system.
CATSA should also research TSA within U.S. airports. TSA is a similar organization and have implemented their version of the BI system. Their version, PIMS, has allowed TSA to fun more effectively and efficiently. CATSA should look into PIMS and use this system as a guideline when they decide to create their own BI system.
Critical Issues
As the vice-president and chief operating officer of the Canadian
Canadian Air Transport Security Authority (CATSA) maintains 3 critical issues. These issues are processing inefficiency, lack of communication between the departments, and insufficient planning. Mark Duncan has been given the task to fix these critical issues. Mark plans to use business intelligence (BI) system to help with these critical issues. Ideally a BI system should help analyze data by department, record important information, and help forecast traffic for future periods.
Although a BI system will definitely help them function more efficiently, they must also hire additional IT technicians that are more capable of maintaining the system. IT technicians will be able to repair or prevent any technical down time. These down time are caused by either the program malfunctioning or equipment malfunctioning. IT technicians can also develop a plan in case of catastrophes that will prevent important data from being lost.
Although CATSA may not be able to re-train all of their current employees, they may be able to train key employees. CATSA can create workshops or seminars that will train their management teams that supervise employees or users of the system. Once the management team has undergone these special training, they will be more prepared to help their staff with any problems that may occur with the system. These seminars will also allow the management staff to master the system and become knowledgeable within their departments so that they will be able to answer all questions made by their staff on the operations of the system.
CATSA should also research TSA within U.S. airports. TSA is a similar organization and have implemented their version of the BI system. Their version, PIMS, has allowed TSA to fun more effectively and efficiently. CATSA should look into PIMS and use this system as a guideline when they decide to create their own BI system.
Critical Issues
As the vice-president and chief operating officer of the Canadian
References: Arnold, Stephen (2008). MicroStrategy: TSA Swims through Data with PIMS Retrieved from http://arnoldit.com/wordpress/2008/07/24/microstrategy-tsa-swings-the-pims-way/ Entrepreneur. (2007). What is the average cost for bringing on a new employee including the interview process, hiring and training? Retrieved from http://www.entrepreneur.com/answer/221223 Havenstein, Heather (2008). TSA leans on BI to save $100 million Retrieved from http://www.computerworld.com/s/article/9110551/TSA_leans_on_BI_to_save_100_million Indeed. (2012). IT Technician Salary. Retrieved from http://www.indeed.com/salary?q1=IT+technician&l1 Monster. (2012). IT Field Service Technician – Halifax.