References: Baruch-Bush, R.A. and Folger, J. (2004). The art of managing everyday conflict:understanding emotions and power struggles. Westport, CN: Praeger. Cross, S. & Rosenthal, R. (1999). Three models of conflict resolution: Effects on Intergroup expectancies and attitudes. Journal of social issues, Fall 1999. Dana, D. (2001). Conflict resolution. New York: McGraw-Hill Deutsch, M., Coleman, P., and Marcus, E. (2006) The handbook of conflict resolution (2nd). San Francisco, CA:Jossey-Bass. Jameson, J. (2001). Employee Perceptions of the availability and use of interest-based, right-based, and power-based conflict management strategies. Conflict Resolution Quarterly, 19(2), p. 163-196. Joyner, F. (2000). Bridge building: Enhancing the Possibility of partnerships. The Journal for quality and participation, 23(3). Pruitt, D., Kim, S.H. (2004). Social Conflict: Escalation, Stalemate, and Settlement (3rd ). New York. McGraw-Hill. Quinn, D., Biswas, B., Wilkenfeld, J. (2006). Mediation style and crisis outcomes. The Journal of Conflict Resolution, 50(1) p. 58-86.
References: Baruch-Bush, R.A. and Folger, J. (2004). The art of managing everyday conflict:understanding emotions and power struggles. Westport, CN: Praeger. Cross, S. & Rosenthal, R. (1999). Three models of conflict resolution: Effects on Intergroup expectancies and attitudes. Journal of social issues, Fall 1999. Dana, D. (2001). Conflict resolution. New York: McGraw-Hill Deutsch, M., Coleman, P., and Marcus, E. (2006) The handbook of conflict resolution (2nd). San Francisco, CA:Jossey-Bass. Jameson, J. (2001). Employee Perceptions of the availability and use of interest-based, right-based, and power-based conflict management strategies. Conflict Resolution Quarterly, 19(2), p. 163-196. Joyner, F. (2000). Bridge building: Enhancing the Possibility of partnerships. The Journal for quality and participation, 23(3). Pruitt, D., Kim, S.H. (2004). Social Conflict: Escalation, Stalemate, and Settlement (3rd ). New York. McGraw-Hill. Quinn, D., Biswas, B., Wilkenfeld, J. (2006). Mediation style and crisis outcomes. The Journal of Conflict Resolution, 50(1) p. 58-86.