Fedex Strategic Planning
Using GIS in Strategic Planning and Execution at FedEx Express
Jacquelyn Haas, FedEx Services Jeff McLeod, FedEx Express Rick Dezemplen, FedEx Services Rodney Conger, ESRI
Abstract ESRI GIS technologies are being used at FedEx Express to solve complex business problems in both the planning and execution of the daily delivery process. The application of spatial data at FedEx is unique in that it is being used to support several mission critical, multi user applications and processes worldwide. Spatial data is being implemented within the organization for use in decision making for the routing and scheduling of thousands of pickup and delivery vehicles on a daily basis. It is aimed at minimizing costs such as mileage, overtime of workforce, efficient routing, and effective delivery methods, leading to higher productivity and greater customer satisfaction. The dynamic nature of the daily execution as a business problem, when coupled with the analysis of historical events, GIS spatial data, customer data, and resource information can predict best practices for delivery methods and increased productivity.
Introduction FedEx uses a map based system to support planning and operations activities for the on road pickup and delivery operations within the Express operating company. Planners who operate locally and with local knowledge build route plans which guide every stage of the operation from sorting the inbound freight to loading the vans, to driving the routes. Route plans are designed using GIS along with business specific optimization methods which work together to allow the planners to test the durability of their route plans to accommodate package volumes which may fluctuate higher or lower than those actually planned for. GIS tools are used to display routes on the map and overlay stops on top of those routes. The system calculates and displays statistics based on how those stops and packages relate to routes and then provides editing tools that allow the
Jacquelyn Haas, FedEx Services Jeff McLeod, FedEx Express Rick Dezemplen, FedEx Services Rodney Conger, ESRI
Abstract ESRI GIS technologies are being used at FedEx Express to solve complex business problems in both the planning and execution of the daily delivery process. The application of spatial data at FedEx is unique in that it is being used to support several mission critical, multi user applications and processes worldwide. Spatial data is being implemented within the organization for use in decision making for the routing and scheduling of thousands of pickup and delivery vehicles on a daily basis. It is aimed at minimizing costs such as mileage, overtime of workforce, efficient routing, and effective delivery methods, leading to higher productivity and greater customer satisfaction. The dynamic nature of the daily execution as a business problem, when coupled with the analysis of historical events, GIS spatial data, customer data, and resource information can predict best practices for delivery methods and increased productivity.
Introduction FedEx uses a map based system to support planning and operations activities for the on road pickup and delivery operations within the Express operating company. Planners who operate locally and with local knowledge build route plans which guide every stage of the operation from sorting the inbound freight to loading the vans, to driving the routes. Route plans are designed using GIS along with business specific optimization methods which work together to allow the planners to test the durability of their route plans to accommodate package volumes which may fluctuate higher or lower than those actually planned for. GIS tools are used to display routes on the map and overlay stops on top of those routes. The system calculates and displays statistics based on how those stops and packages relate to routes and then provides editing tools that allow the