Field Interview

Content
Interview
Question: What types of training do you provide?
Answer: A variety of training sessions that include team building and behavioral training for new employees, along with specific hardware and customer service training.
Question: How do you assess the needs assessment of those that you train?
Answer: They do not assess the needs assessments of their employees for these programs.
Question: What kinds of training methods are utilized in your program?
Answer: The company has a 30-Day induction program for new employees which cover business, technology, cultural, and behavioral training, thus helping them to smoothly transition into the company’s way of life. The company also has a training tool titled “EDGE” or Employee Development Growth and Empowerment. This training practices cross-functional team skills. This program aims to make the company more of a learning organization.
Question: What qualifications or backgrounds are necessary to become a trainer with the company?
Answer: A trainer must have management experience and have proven presentation skills. They must also have experience in communicating with a diverse audience, a passion for what they are training, and be willing to share personal experiences with a good sense of humor.
Question: How do you plan your training and evaluation?
Answer: First, they set the objectives of their training session and decide who they are going to train. Then, they acquire suitable training materials to suit the objectives of the training. After the materials are acquired they fix the schedule to suit the employees needs. If time cannot be spared during their regular work to be trained, then they may need to schedule the training session after work hours.
Question: What specific duties does a trainer perform?
Answer: Trainers will design and deliver the training programs.
Question: How do you follow up with your trainees after a session?
Answer: They ask the employees to evaluate the session. To follow up, they send minutes out to the employees and a debriefing session is held with the trainer to talk about what they learned and what needs to be worked on.
Question: What type of future training trends do you see developing? Answer: Modifications are always made to the existing training outline for future sessions based on this experience.
Analysis
It is absolutely necessary for the needs of the trainees to be assessed before the training session begins. There are many questions I asked myself while evaluating their training room. I noticed that their lighting was very dim and that an available bathroom was on the entire other side of the building. All equipment is available in the training room and they have access to the temperature controls.
Suggestions
I believe that it is necessary for a needs assessment evaluation to be conducted before the training session. A needs assessment is meant to identify performance requirements, knowledge, skills, and abilities. They could produce a needs assessment test to see what areas are of the greatest demand to focus on with the particular employee. Before the training session, I suggest that the company also sets a budget for the program. It is necessary to consider how much you have to spend and how you want to spend it. I also suggest that a bathroom and vending machine are available near the training facility along with brighter, more natural lighting.
Opinion
Since I have actually gone through the training session that is offered at this company, I can also input that it is necessary to take breaks during the training session. An all-day training session can be exhausting so incorporating a break every hour for ten minutes would be something that keeps the training session beneficial for the trainees. The training facilities are very dull and boring but while being trained, I learned a lot and believe that the information provided was very beneficial.
Conclusion
I was treated very well during my interview with the trainer and enjoyed my time with those that I used to work closely with. I enjoyed interviewing Patti about their training methods and viewing the sessions on the opposite side than the trainee. I was only able to schedule a quick meeting due to the date of being Black Friday. The employees of the company were all busy but I hope to go back again and learn even more about it.