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Five Dysfunction Of A Team Case Study

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Five Dysfunction Of A Team Case Study
Introduction
The necessary actions a team needs to take when encounter conflict is utilized in Patrick Lencioni's leadership book, the Five Dysfunctions of a Team. What makes a successful team is when team members trust one another and take on productive debates to find resolution to conflict.

"If we don't trust one another, then we aren't going to engage in open, constructive, ideological conflict. And we'll just continue to preserve a sense of artificial" - Patrick Lencioni

Establishment of Trust
The most important component a team needs to be successful is trust. When trust is established it allows others to be more comfortable in their own vulnerability. When people become more comfortable in their own vulnerability it allows them …show more content…
All great relationships require productive conflict in order to grow. Unfortunately, conflict is considered taboo in many situations, especially at work. And the higher you go up the management chain, the more you find people spending inordinate amounts of time and energy trying to avoid the kind of passionate debates that are essential to any great team." - Patrick Lencioni

Once trust is established within a team, it is important to know the difference between positive and negative conflict. Negative conflict is when team members are disrespectful to one another and do not listen to others opinion. For example, Mikey's attitude did not improve the conflict with her team members because she would roll her eyes or make sarcastic comments when she did not agree with others opinion. She also didn't seem to trust others work ethic because she would not demonstrate any signs of vulnerability within her work.

There are consequences for team members who contribute to the negative development in conflict. Kathryn the head leader of Decision Tech noticed that Mickey's intentions were not for the good of team and she believed that it would be best for Mickey to leave the …show more content…
By not dismissing the issues a team encounters it will prevent the issue from returning. Resolving issues are most likely going to make change happen. When producing change occurs positive results can be attained. For example, Decision Tech "debated about the number of new customers they could and should acquire" to recognize the conflict. By accepting the conflict everyone came to agreement that they should have "eighteen new customers by December 31" (Lencioni, 110). The fact that Decision came to an agreement on the number of customer they should focus on they were able to focus on the results needed to attain by the
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