The rapid changes in technology have made my life more comfortable. Compared to the people who lived a century before me, I can do more things with less effort exerted and less money spent. I am indeed empowered as an individual through the internet. The things that only professionals and rich people can do or obtain before, anyone like me can do or obtain as well today. And as long as I have an internet access, I can never be too far from the other side of the globe, just like the call center employees Thomas Friedman talked about in his book, The World is Flat, thanks to the new technology brought to the Philippines.
Philippines is not a dominant player in what Friedman calls a flat world, but it is fast catching up. In recent years, it has become the destination of choice for outsourcing due to the large pool of trainable and highly skilled English-speaking labor force it offers, as well as the reduced cost of operations. Sykes Enterprises, Convergys Corp.,