Forest Hills In Broken Arrow: A Case Study

This topic was chosen because I have worked in places where this

was very much the issue. In the Nursing Home industry there is a

nationwide shortage of about 60,000 people. Because of this short-

age particular management skills are needed to slow the attrition.

One particular nursing home that is handling this problem about as

effectively as possible is Forest Hills in Broken Arrow. First of all,

in this establishment, the RN's and LPNs do an excellent job of

handling the nursing duties. When this is done, the CNA can do

his/her job routinely and spend more time with the resident. Routine

jobs for the CNA are lifting residents from their bed and dressing

them, combing their hair, and changing diapers when necessary.
They are at the mercy

of the CNAs. There was much back-biting at Glenwood. You could

not depend on many CNAs covering for you. This happens when

you need to be in two places at once. If you have been trained

properly you can help someone and still get your duties done.

There were some ethnic and race problems. Some people are very

touchy about taking advise and teaching from others. They are

easily offended and wait to "get back" at another CNA. The resident

is the one who suffers when these things occur. Some people

doing interviews express that they can tell from the beginning

who will be a natural for the CNA job. You can teach rules and

regulations but you can't teach common sense. With close super-

vision, many of these errors would not happen. Another problem

that is arises is the "drama" issues. If CNAs are not fairly mature,

they can be "sucked" into this drama business as it is "everywhere,"

especially on social media and it is learned very quickly. It is a

cover for the real issues in the workplace and will cause many

problems if not curbed in a hurry. These were some of the issues

that I found that hampered Glenwood from being a really