a)
Operations management refers to all levels of an organisation and how best to efficiently convene, fund, maintain and maximise its services and/or operations, both internal and external. The core goal/objective of operations management it to maximise outputs while reducing and minimising the inputs required to achieve the desired results.
Whereas Production management refers to how to best manage, organise and control either a product or service that an organisation is providing. This could be through streamlining manufacture of components by outsourcing services the organisation is not suited for, through to managing the implementation of a product that is being supplied to the end user for best effect.
b)
Typically there are three types of inputs that an organisation will use to obtain the desired outputs, these being Materials, Labour & Facilities; where as there are normally two types of outputs achieved by transforming these inputs from an organisation, these being Goods & services accompanying Customer Satisfaction. Below is a breakdown of both the inputs and outputs that are used/achieved at Pepsi-Co. Frito-Lay production facilities located across the globe.
Materials
Quality Assurance checks are competed upon the arrival of all raw materials that are purchased both internally and externally at all processing and manufacturing plants. This allows Frito-Lay to maintain a high level of freshness and quality of product by allowing only the best produce in to be transformed in to the final product and also delivering a long shelf life by allowing only fresh produce to be used.
Low storage volume of raw materials allows for Frito lay to maintain a inventory of only fresh produce while minimising warehouse storage costs of excess materials by having all of their materials arrive on a Just In Time basis.
Labour
Supplying an ergonomic environment where all employees are in stress free conditions, both physically and