Fy. Bba(H) Unit 4. Reservation & Information
UNIT 4 – Reservation & Information
Definition of Reservation
‘Reservation is a process of booking or blocking of room (s) for future guest for particular period of time’.
Reservation is the process of booking a room prior to the arrival of the guest so that the room is available at the time the guest checks in. The Reservation process involves taking the guest’s requests for a particular room if any, at an agreed price and recording such request precisely before confirming the reservation.
Modes of Reservation
Some Popular modes used by guests to make room reservations are: 1. E-mail: It has vastly revolutionized (fast changing) communication. Today a written confirmation by e-mail is accepted in business communication. 2. Post, fax, telexes and cables-still used in remote areas. 3. Websites-modern reservation software gives instant confirmation to guests via the web. 4. Personal visits by local representatives of the guests. Many guests still want the comfort of human contact when making reservation.
Sources of Reservation 1. Direct 2. Tour Operators 3. Travel Agents 4. Airlines 5. Referral Hotel s 6. Corporate Companies 7. Embassies or High Commission 8. Government or Semi-Govt. Offices 9. Central Reservation Office(CRO) 10. Other Units of same chain
System of Reservation
All over the world various hotels are following different reservation system depending upon their size and finance. The major systems are as follows: 1. Diary System 2. Whitney System 3. Central Reservation System (CRO) 4. Global Distribution System (GDS) 5. Instant Reservation System (IRS)
1. Diary System:
This system of reservation is most suited to small hotels in small cities and towns. As the name suggests, the system consists of a bound book called Booking Diary. Each page of this diary represents one day. Hence it has 365/366 pages for a year. All the necessary information that is received from the
Definition of Reservation
‘Reservation is a process of booking or blocking of room (s) for future guest for particular period of time’.
Reservation is the process of booking a room prior to the arrival of the guest so that the room is available at the time the guest checks in. The Reservation process involves taking the guest’s requests for a particular room if any, at an agreed price and recording such request precisely before confirming the reservation.
Modes of Reservation
Some Popular modes used by guests to make room reservations are: 1. E-mail: It has vastly revolutionized (fast changing) communication. Today a written confirmation by e-mail is accepted in business communication. 2. Post, fax, telexes and cables-still used in remote areas. 3. Websites-modern reservation software gives instant confirmation to guests via the web. 4. Personal visits by local representatives of the guests. Many guests still want the comfort of human contact when making reservation.
Sources of Reservation 1. Direct 2. Tour Operators 3. Travel Agents 4. Airlines 5. Referral Hotel s 6. Corporate Companies 7. Embassies or High Commission 8. Government or Semi-Govt. Offices 9. Central Reservation Office(CRO) 10. Other Units of same chain
System of Reservation
All over the world various hotels are following different reservation system depending upon their size and finance. The major systems are as follows: 1. Diary System 2. Whitney System 3. Central Reservation System (CRO) 4. Global Distribution System (GDS) 5. Instant Reservation System (IRS)
1. Diary System:
This system of reservation is most suited to small hotels in small cities and towns. As the name suggests, the system consists of a bound book called Booking Diary. Each page of this diary represents one day. Hence it has 365/366 pages for a year. All the necessary information that is received from the