Genesis Health Care

For Genesis HealthCare to become sustainable and generate a profitable margin, they need to make improvements on their support processes by redefining the way they are done, to then improve their core processes.
Human Resource Management
It is extremely important to have the necessary employees placed and treated appropriately for an organization to grow. Genesis has a very top down approach to everything they do, extremely hierarchical. The people at the top get the most money and benefits while finding ways to grow the bottom line, the execution is not working. The nurses, therapists, and staff at the centers are not being treated appropriately for the work they are doing, and these are the people that create the value chain. According
An agile approach to managing the process will create a platform for growth, starting with employee satisfaction. Figure 1 illustrates the simplicity of communication SCRUM has a small-scale basis (Becheru, 2014). It is very easy to discuss ideas for improvement using an agile method because everyone is on the same level collaborating with each other.
Figure 3 illustrates how knowledge is dispersed using the hierarchical method (Becheru, 2014). It takes a long time for communication from employees at the centers to reach the corporate office, and then get back to the centers if change will even be made. As of right now employees at the center can call HR, but by the looks of things on Glassdoor, it is not doing any good. Somewhere along the lines of communication, higher priorities have taken president.
With an agile approach, the center employees will know they are being heard because they are working with people who dictate the bottom line. It will also force higher ups to see for themselves exactly what the problems are. They need to come together as a collaborative team and redefine a strategy that at the very least staffs’ centers
Use open ended questions, providing the opportunity for problems to be heard and analyzed. This will generate ideas, and bring problems brought to the surface. An agile design team should form, including a nurse and administrator from a center, a higher up finance manager, an analyst, an IT manager, an operations manager, and a project manager. Including these individuals will ensure the correct knowledge is being used for sustainable improvement. They will group together, sort through all the suggestions and prioritize them based off which ones will be able to provide consistent and top quality. The group will set out to define the scope and determine how to document the process. A swim lane flowchart will be best to get a picture of the overall processes involved at the centers. A service blueprint should also be used to understand exactly which actions with in the swim lane flowchart deal directly with both internal and external customers. More center employees may need to be involved in this part, just to uncover any discrepancies.
I recommend picking only a handful of centers to analyze and collect data on. The productivity levels should provide pertinent information into which centers to select. Pick top performance centers, ones that are at the bottom, as well as average performers. Doing every center will only increase the cost, time, and difficulty for